Daycare.com Forum
Daycare Center and Family Home Forum>Closing Time
Ms. Alison 08:47 PM 05-16-2019
I have a question regarding operating hours. I am open 7:00-5:30. No one is to drop their child off prior to 7:00 am. And technically, no one is to pick-up after 5:30 pm. However, if I have a parent that walks through the door AT 5:30 and takes time to get their kid out the door, is that considered a late pick-up? I would assume ideally, I am shutting my door at 5:30 as the last child is walking out the door. I will be addressing these 5:30/5:31 pick ups, but trying to get feedback about what expectation I should be setting.
"We close promptly at 5:30. Children that are picked up at
5:30, will be ready with their backpack in hand."
"Late pickup means any child that has not left the premises by 5:30." ???
Do I allow a minute or two window for parent to come in and say hi to child and gather items, etc? Any feedback on the quoted statements above?
TIA
"We close promptly at 5:30. Children that are picked up at
5:30, will be ready with their backpack in hand."
"Late pickup means any child that has not left the premises by 5:30." ???
Do I allow a minute or two window for parent to come in and say hi to child and gather items, etc? Any feedback on the quoted statements above?
TIA
Michael 12:19 AM 05-17-2019
Here are more threads on late pickups: https://www.daycare.com/forum/tags.php?tag=late+pickup
Cat Herder 06:16 AM 05-17-2019
I use "Children should be picked up by 5:30. A $1 per minute late fee will be applied after that time."
I then add it to their online billing account. I use the time on the sign-out sheet that I write in before they sign.
I also do Bye-Bye Outside. It is much simpler for me to go back inside when I need to than get them out.
I like simple.
I then add it to their online billing account. I use the time on the sign-out sheet that I write in before they sign.
I also do Bye-Bye Outside. It is much simpler for me to go back inside when I need to than get them out.
I like simple.
Snowmom 06:24 AM 05-17-2019
Everyone does things differently. Some give grace periods, some charge per minute as they arrive, some say they need to be off the property by closing.
Personally: I think it's late. I charge contracted times to each family and each family may have a different rate/timeframe. If they aren't off the premises at the contracted time, they're late. They are receiving a customized rate for no more than the timeframe they chose. Using any time beyond that is not only a big no-no but at a hefty premium. There are NO grace periods. I used to have people sign in/out and would tell them they can't sign out until they are actually going out the door. If they went beyond their timeframe they paid for, they would be charged. $1 per minute before 5:15, $2 per minute after that.
If you want them to be off the property by closing, the ONLY way to change that behavior is to verbalize they are late and charge them... each and every time.
Even letting it slide once gives them permission to do it again.
Personally: I think it's late. I charge contracted times to each family and each family may have a different rate/timeframe. If they aren't off the premises at the contracted time, they're late. They are receiving a customized rate for no more than the timeframe they chose. Using any time beyond that is not only a big no-no but at a hefty premium. There are NO grace periods. I used to have people sign in/out and would tell them they can't sign out until they are actually going out the door. If they went beyond their timeframe they paid for, they would be charged. $1 per minute before 5:15, $2 per minute after that.
If you want them to be off the property by closing, the ONLY way to change that behavior is to verbalize they are late and charge them... each and every time.
Even letting it slide once gives them permission to do it again.
jenboo 07:27 AM 05-17-2019
Close at 515. That way everyone is gone by 530. I think this will give less headache than constantly policing parents.
Meeko 08:18 AM 05-17-2019
Many parents need it spelled out.
I would give out a letter explaining that 5:30 close means everyone is GONE when the clock hits 5:30...not just arriving to get their child and spending another five/ten minutes chatting etc. Tell them that if they are still in the house after 5:30, there will be late fees.
Then enforce it. EVERY time.
I close at 6PM. Any kids left here at 5:55 have on coats etc and are waiting on the entryway bench. When Mom/Dad pulls in...I am by the door and usher them out asap.
I would give out a letter explaining that 5:30 close means everyone is GONE when the clock hits 5:30...not just arriving to get their child and spending another five/ten minutes chatting etc. Tell them that if they are still in the house after 5:30, there will be late fees.
Then enforce it. EVERY time.
I close at 6PM. Any kids left here at 5:55 have on coats etc and are waiting on the entryway bench. When Mom/Dad pulls in...I am by the door and usher them out asap.
Ariana 08:56 AM 05-17-2019
As long as the parent is in my home for 5pm (my closing) then I don’t mind a couple of minutes to gather things. I feel like that is part of the “customer service” aspect of the job and maintaining a good working relationship.