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Daycare Center and Family Home Forum>Not Giving Proper Notice
beachgrl 04:06 AM 06-04-2012
Hey all, I finally got up to 3 full timers and one part timer (the pt I knew I would lose in Aug when school started because she would be starting school) and I just had the last ft start a couple weeks ago.
This is the text I got last night and I didn't see it until almost midnight because I had left my phone in the car: After this week _________ won't be coming I have really thought about this but (the sibling) will be home so.
Following is what the contract she signed says about terminating care:
Provider may terminate the contract at will without notice if I feel that continuing care would be detrimental to the other children, myself/business. New children are given a two week trial period during which time the parent or provider can terminate care without the three weeks notice. I do this to allow families to make sure the child care provider is a good fit as well as to make sure the child has time to adjust and is a good fit within the child care setting.
Parent/Guardian may terminate this contract with a three week written notice.
Please be advised that you will be charged the No Show Fee in addition to your scheduled daily rate until you notify me that your child will not be returning.
You are required to give three-week’s written notice when you decide to terminate childcare. Parent agrees that if three weeks written notice is not given to Provider prior to withdrawal of the child from World of Wonders, the final three weeks fees will still be payable to Provider.
Termination letters are accepted on Fridays only. Termination will not be accepted while provider or parents are on vacation or center is closed. The three weeks will be paid in full, upon receipt of notice, regardless of whether or not your child is in attendance. If it should be necessary to go to court over nonpayment of fees owed for services, client will be responsible for the following:
All fees owed to provider for care.
All late fees, incurring daily until the bill is paid.
Any court and attorney fees.
If payment is not received once care has been terminated, provider will proceed with collections on any remaining balance through collection agency or other measures as necessary.
I reserve the right to terminate due to noncompliance with the terms of the contract/daycare policies/parent handbook with three weeks’ notice. If provider terminates with notice, you will still be responsible for payment for the three weeks.
Do I text her back a short version just stating she needs to give the three week notice? I want to word it in a way that is professional and yet I don't want to not bring her for this week if she gets mad about it, but she did sign the contract and if she has "been thinking about it" then she had time to plan for the 3 week's notice.
:confused
This is the text I got last night and I didn't see it until almost midnight because I had left my phone in the car: After this week _________ won't be coming I have really thought about this but (the sibling) will be home so.
Following is what the contract she signed says about terminating care:
Provider may terminate the contract at will without notice if I feel that continuing care would be detrimental to the other children, myself/business. New children are given a two week trial period during which time the parent or provider can terminate care without the three weeks notice. I do this to allow families to make sure the child care provider is a good fit as well as to make sure the child has time to adjust and is a good fit within the child care setting.
Parent/Guardian may terminate this contract with a three week written notice.
Please be advised that you will be charged the No Show Fee in addition to your scheduled daily rate until you notify me that your child will not be returning.
You are required to give three-week’s written notice when you decide to terminate childcare. Parent agrees that if three weeks written notice is not given to Provider prior to withdrawal of the child from World of Wonders, the final three weeks fees will still be payable to Provider.
Termination letters are accepted on Fridays only. Termination will not be accepted while provider or parents are on vacation or center is closed. The three weeks will be paid in full, upon receipt of notice, regardless of whether or not your child is in attendance. If it should be necessary to go to court over nonpayment of fees owed for services, client will be responsible for the following:
All fees owed to provider for care.
All late fees, incurring daily until the bill is paid.
Any court and attorney fees.
If payment is not received once care has been terminated, provider will proceed with collections on any remaining balance through collection agency or other measures as necessary.
I reserve the right to terminate due to noncompliance with the terms of the contract/daycare policies/parent handbook with three weeks’ notice. If provider terminates with notice, you will still be responsible for payment for the three weeks.
Do I text her back a short version just stating she needs to give the three week notice? I want to word it in a way that is professional and yet I don't want to not bring her for this week if she gets mad about it, but she did sign the contract and if she has "been thinking about it" then she had time to plan for the 3 week's notice.
:confused
AnneCordelia 04:32 AM 06-04-2012
"Hi Sue I just wanted to remind you that as per our contract you are obligated to three weeks paid notice to terminate care. Let me know if you would like a copy of the contract you signed. Thanks for understanding! Beachgrl"
Absolutely tell her! No point in having a contract if you aren't going to stand by it. :-)
Absolutely tell her! No point in having a contract if you aren't going to stand by it. :-)
EntropyControlSpecialist 05:19 AM 06-04-2012
Originally Posted by AnneCordelia:
"Hi Sue I just wanted to remind you that as per our contract you are obligated to three weeks paid notice to terminate care. Let me know if you would like a copy of the contract you signed. Thanks for understanding! Beachgrl"
Absolutely tell her! No point in having a contract if you aren't going to stand by it. :-)
This, for sure."Hi Sue I just wanted to remind you that as per our contract you are obligated to three weeks paid notice to terminate care. Let me know if you would like a copy of the contract you signed. Thanks for understanding! Beachgrl"
Absolutely tell her! No point in having a contract if you aren't going to stand by it. :-)
I also second the deposit idea. I'm going to starting applying my security deposit as a last two weeks deposit instead.
beachgrl 06:48 AM 06-04-2012
Well so far no response back from Mom, lovely. Oh well, I am going to start asking for the two week's deposit plus they already have to pay a week ahead so that I get paid before they come in case they were to bolt without notice or pay but I need to get those other two weeks up front I can see that now!
KDC 09:44 AM 06-04-2012
Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
MarinaVanessa 09:54 AM 06-04-2012
Originally Posted by KDC:
Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
I do this too sometimes because sometimes the family leaving wants to leave earlier than the 2 weeks notice and I already have another family waiting to start. When this happens and it works out for all three of us then I offer it and then I have the family leave on even better terms and I don't lose any income.Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
safechner 10:25 AM 06-04-2012
I sure don't like the parents who think they should haven't pay the providers without notice.
I'm pretty sure she was trying to avoid to pay you but don't let her off the hook. Mail her certified mail in a few days if you haven't got response from her. She will need to pay up within 30 days or you take her to small claim court.
I'm pretty sure she was trying to avoid to pay you but don't let her off the hook. Mail her certified mail in a few days if you haven't got response from her. She will need to pay up within 30 days or you take her to small claim court.
beachgrl 05:28 PM 06-04-2012
Originally Posted by KDC:
Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
I did plan to tell her something along those lines when I actually see her face to face as a way to give her a possible quicker out.Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
LittleD 06:06 PM 06-04-2012
Originally Posted by KDC:
Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
I wouldn't do this unless she puts up a stink. Or you are anxious to have the child(ren) out ASAP. You've got to stand up for your business, and since she is leaving anyways, you don't have to fear her giving you notice cuz she doesn't like your rules! Maybe you could tell them you'll start advertising and interviewing as soon as possible, and if you could get someone in before the 3 weeks is up, they won't have to pay for those days. Then she could spread the word out to everyone she knows and might even help fill the spot? Then she has an incentive, and it also makes more sense to her of why the 3 weeks was necessary in the first place? Just a thought.
Even if you start advertising, is there any chance you'd get the spot filled that fast?
DaisyMamma 04:36 AM 06-04-2012
Not what you want to hear right now, and I learned the hard way myself, but if you want 3 weeks notice then you need to take a 3 week deposit upon enrollment.
I would attempt to remind her about your policy in a nice way so that you get your full notice or payment for the final two weeks.
"I understand. Please remember that i do require 3 weeks notice for termination. You can either bring her for those last two weeks or send payment for the last two weeks. Thank you."
I had to do this with one family. It was awkward for me, but they paid, no questions asked. Now I require a deposit. I had another family that walked, no notice. I lost out because I didn't take a deposit.
I would attempt to remind her about your policy in a nice way so that you get your full notice or payment for the final two weeks.
"I understand. Please remember that i do require 3 weeks notice for termination. You can either bring her for those last two weeks or send payment for the last two weeks. Thank you."
I had to do this with one family. It was awkward for me, but they paid, no questions asked. Now I require a deposit. I had another family that walked, no notice. I lost out because I didn't take a deposit.
beachgrl 04:46 AM 06-04-2012
Thanks for your responses, yes..when I did my contracts I was new and I didn't want to put families under the pressure of providing the 3 weeks all at once but it would be a good idea when I do re-do my contracts or for new people to change it where I require that, then there isn't an issue. Technically she is supposed to give it to me written on a Friday, with 3 weeks still being due beyond that but her child doesn't come that day so I am not worried about that, just about her giving enough notice and me "having to remind her" of what that is. The parents must just skim over it or something because they don't remember what it says or "forget" or whatever.
I will definitely let her know she needs to do the 3 weeks notice, and I like the idea of leaving it up to her on the final two weeks (I would really be giving her a one week break doing it that way since she didn't give me notice last week but last night instead) but if she pays either way I don't care what she does since it is up to her if she brings her or not. I just hate losing her already, and she does need the structure but I guess she will get it again when she starts school in the fall.
Thanks!
I will definitely let her know she needs to do the 3 weeks notice, and I like the idea of leaving it up to her on the final two weeks (I would really be giving her a one week break doing it that way since she didn't give me notice last week but last night instead) but if she pays either way I don't care what she does since it is up to her if she brings her or not. I just hate losing her already, and she does need the structure but I guess she will get it again when she starts school in the fall.
Thanks!
beachgrl 04:59 AM 06-04-2012
Originally Posted by DaisyMamma:
"I understand. Please remember that i do require 3 weeks notice for termination. You can either bring her for those last two weeks or send payment for the last two weeks. Thank you."
Well I did it, sent her back a message using similar working to DaisyMamma's and fingers crossed/my stomach has been in knots since last night knowing I was going to lose her and trying to figure out how to remind mom about the notice so I at least hopefully get a couple weeks before losing her and the income. I love having her dck and they have been a great family to have, I guess maybe it's a little harder when you already know them from prior to the kid attending daycare."I understand. Please remember that i do require 3 weeks notice for termination. You can either bring her for those last two weeks or send payment for the last two weeks. Thank you."