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Daycare Center and Family Home Forum>Disrespectful Grandma
DaycareMom2012 12:39 PM 06-26-2013
I am still in my first year of daycare, and I have just recently taken on a family, in which the parents used to attend high school with my husband. I do not know these people, mom found me and contacted me and I just happened to have the spaces for her 13 mo girl and 4 yo boy. They drop off all different hours sometimes 7:30 until as late as 11:30 which is annoying as it is and they pick up different hours all the time. The one thing that irritates me is the DCM's mom she will sometimes drop-off and pick-up the kids, but I never know when. She comes in and is loud all the time even during nap time, but what irritates me is when she comes in during nap time which is anywhere from 12-3 and the kids are still sleeping and she's like gahh. Um well it is nap time lady. Then she is rushing and rude, rude because she is trying to get them ready to take the dcg to an appt. Well if you all would have let me know she had an appt. I would've gotten her up and ready. I just do not like this lady, she complains about things to the mom like the kids are hungry when she picks them up.. Well yes because you picked them up at nap time or sometimes right after and they have not had a snack yet. Maybe if these people would communicate with me better I could have their kids ready and fed with a small snack before they leave.
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Heidi 12:48 PM 06-26-2013
Dear parents:

Effective immediately, there will be NO pick-ups or drop-offs during nap time, from 12-3 each day, so that all the children may rest undisturbed. Please make arrangements for pick-ups and drop-offs before or after these hours.

Thank you!

DCP


The MOST IMPORTANT thing you can have as a dcp is not love of children, patience, or creativity. It's a REALLY strong backbone! Without it, parents and children will walk all over you until you are so burned out you'll quit.
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originalkat 12:50 PM 06-26-2013
Oh wow! Situations like this are why I have policies like:

Arrival
Green Gate Early Learning opens at 7:00 AM. However, your arrival time will be based on your contracted hours. If you plan to arrive earlier than your contracted time, please let me know in advance so I can be ready when you arrive. I request that children arrive by 8:30 AM in order to take full advantage of the entire morning program. If you will be arriving later than this or will not be attending for the day, please call and notify me by 8:30 AM. No drop-offs are allowed during rest time (1:00-3:00pm).

Open Door Policy
Green Gate has an open door policy. Parents are welcome to come to the school at any time during school hours. We love for parents to see us in action! When it is possible, please let your child and I know if you will be picking up at an unusual time so we can plan our day accordingly. After the last child has arrived for the day, the door will be locked for safety purposes. The door will be unlocked for parent arrivals later in the afternoon.

Quiet Time/Naps
All children are required to have a quiet time/rest period while at school. Our Quiet time is from 1:00 to 3:00 daily. To avoid disturbing the children who are sleeping, please try to avoid pick-ups during this time. Also, NO DROP-OFFS ARE ALLOWED during quiet time.
I believe children who rest during the day are better equipped to face the day emotionally and physically. Please do not ask me to keep your child up during quiet time. If you do not wish for your child to take naps, my program may not meet your family’s needs. I will provide your child with a quiet place to rest. I will also provide each child with their own rest cot and sheet. You must provide a blanket and small pillow for your child to leave at school. If your child uses a special stuffed animal, they may use it at this time. Children who do not sleep or wake early will be provided with quiet
activity to do on their cot that will not disturb the other sleeping children.
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Blackcat31 01:01 PM 06-26-2013
Welcome to the forum!
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wdmmom 01:47 PM 06-26-2013
I don't allow for arrivals or departures between 1230pm and 3pm. If there is an appointment that they need to leave early, they have to tell me at dropoff and I will put the child down for a nap in an area so as to not wake up the other kids.

Snack time everyday here is 315pm. If they pick up prior to 315pm, their child will not be given a snack.
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e.j. 03:07 PM 06-26-2013
Have you tried addressing these things with the dc parents and grandmother or have you been tolerating them in order to avoid confrontation with the parents? They may not realize how disruptive they're being to your schedule. If you haven't said something to them yet, I would try explaining the impact that showing up late/early/at nap time has on you and the kids. Hopefully, once they're made aware that their actions are causing trouble for you, they'll make some changes. Good luck.
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crazydaycarelady 03:14 PM 06-26-2013
Could you lock the door during naptime, then when she knocks, answer the door and with a whisper say "Come on in but please be quiet, the kids are sleeping!"
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EntropyControlSpecialist 03:32 PM 06-26-2013
I also do not allow for drop-offs or pick-ups during naptime and the door is LOCKED. I used to have a sign I'd put out that read, "SHHH! We are sleeping! No pick-ups or drop-offs and please be quiet."
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Starburst 04:56 PM 06-26-2013
But is your contract with DCM or Grandma? If your contract is with DCM I would tell her that she is responsible for letting you know what time you need the kids to be picked up ahead of time and that grandmas presence is disruptive to the other children. I would also consider letting her know that if Grandma continues to be disruptive during pick ups or drop offs that you will not allow her back on the property and that they would either need to find another pick up option or find a new child care option.

Maybe put something in your policies that states: "The provider reserves the right to limit or no longer allow people on the approved 'pick up list' if she feel they are continuously disrespectful, disruptive, or harmful to any of the daycare children, other daycare families, daycare property, the child care assistants, the provider's family/pets, the provider's neighbor's, or the provider themselves. The provider will give a days notice before said rule goes into affect."
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DaycareMom2012 05:39 PM 06-26-2013
Thanks for everyone's input!!
I'm sure I will be seeking a lot more advice from you ladies in the near future!!
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