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Old 05-14-2013, 03:40 PM
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MsLaura529 MsLaura529 is offline
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Default MMK Help?

Ok, so my 2 DCKs started this week. I put their information into MMK today (received both info cards this morning) ... but it won't let me do anything else. It's stuck on April 30th ...says that I can't move past April without submitting my claims for that month. So when I go to submit the claims (even though there are none), it tells me I can't do it because there are no claims to submit. So I'm stuck. I called my Food Program today and left a message, never heard back. Am I losing out on these past 2 days then? Is there anything I can do to get it moved into May so I can start entering these meals?
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Old 05-14-2013, 04:08 PM
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Little Star75 Little Star75 is offline
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It sounds to me like a computer glitch or something. Usually it doesn't go to the next month unless you submit a claim but if its already giving you an error message then its a program error. I would call the customer service through MMK. Once it's fixed your worker should be able to give you access to the 2 days your missing.
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Old 05-14-2013, 04:11 PM
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SunnyDay SunnyDay is offline
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You won't lose out on those two days. You should be able to go back and change anything for the month until you submit your claim.
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Old 05-14-2013, 04:14 PM
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snbauser snbauser is offline
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On the top of the screen there should be a "claims" tab. Click on it and there will be a drop down that says "change claim month". Change it to May and you should be fine.
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Old 05-14-2013, 04:42 PM
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CedarCreek CedarCreek is offline
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Quote:
Originally Posted by snbauser View Post
On the top of the screen there should be a "claims" tab. Click on it and there will be a drop down that says "change claim month". Change it to May and you should be fine.
This.
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Old 05-15-2013, 10:36 AM
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MsLaura529 MsLaura529 is offline
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Quote:
Originally Posted by snbauser View Post
On the top of the screen there should be a "claims" tab. Click on it and there will be a drop down that says "change claim month". Change it to May and you should be fine.
Thank you thank you! I feel dumb now, haha.
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Old 05-15-2013, 10:42 AM
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snbauser snbauser is offline
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Quote:
Originally Posted by MsLaura529 View Post
Thank you thank you! I feel dumb now, haha.
LOL!! The only reason I knew was because I hadn't used it in a while when I closed down for a while. I tried to enter a new child and it told me I couldn't enter him in a previous claim month and it told me how to change the claim month.
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