Daycare.com Forum

Go Back   Daycare.com Forum > Main Category > Daycare Center and Family Home Forum

Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here.

Reply
 
Thread Tools Display Modes
  #1  
Old 08-19-2017, 11:29 PM
Mom2Two's Avatar
Mom2Two Mom2Two is offline
Daycare.com Member
 
Join Date: Jan 2015
Location: U. S. A.
Posts: 974
Default New Family That Doesn't Get Policies

Has anyone had a new family that just didn't seem to understand that our policies and procedures are part of our business?

I Just started a new family who has never had a child in daycare before. My policies state that parents provide formula, that I participate in the CACFP, and I told them in interview and by email that I bill by Venmo.

When I emailed about setting up Venmo, mom said she'd "look into it." I'm not sure if she meant that she'd figure out how to do it or if she thought Venmo was optional.

When I called before the first day about mom bringing bottles and formula, I told her that I'd provide the cereal etc. But then the next (her first) day, mom says that dcb "doesn't need formula during the day, because he gets it for breakfast and dinner."

I just hope that this doesn't turn into push back on every policy! So far it seems like what I say goes in one ear and out the other or that she thinks she can be selective about my policies.

She's a teacher and I really thought she'd understand about procedure and how to be a good parent to work with.

I feel like somehow I've got to get her to understand that my policies are a big deal and are based on what I have found works well/doesn't work well. And I've got to get our relationship back on track. Sheesh...parent training!
Reply With Quote
  #2  
Old 08-20-2017, 08:43 AM
laundrymom's Avatar
laundrymom laundrymom is offline
Advanced Daycare.com Member
 
Join Date: Nov 2010
Posts: 4,210
Default

Cacfp requires you to offer formula. The parents can choose to provide but if they choose not to providers must.
Reply With Quote
  #3  
Old 08-20-2017, 01:33 PM
Mom2Two's Avatar
Mom2Two Mom2Two is offline
Daycare.com Member
 
Join Date: Jan 2015
Location: U. S. A.
Posts: 974
Default

Quote:
Originally Posted by laundrymom View Post
Cacfp requires you to offer formula. The parents can choose to provide but if they choose not to providers must.
Yes, but don't I get to choose the brand? Mom says that baby only does well with Similac. I already told her that I provide Parent's choice.

But my bigger concern is that she's already not listening on day one.
Reply With Quote
  #4  
Old 08-20-2017, 01:40 PM
Unregistered
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Mom2Two View Post
Yes, but don't I get to choose the brand? Mom says that baby only does well with Similac. I already told her that I provide Parent's choice.

But my bigger concern is that she's already not listening on day one.
Yes, you get to choose the brand you will provide and it's the parent's choice to go with your brand or provide their own that they prefer.

As for not listening and following your policies this would be a big red flag that this family may not be a good fit for your program. If it was me I would be up front with dcm about what they need to do/provide in order to continue with my program. I don't have the time or energy to deal with their issues.
Reply With Quote
  #5  
Old 08-20-2017, 01:45 PM
Mom2Two's Avatar
Mom2Two Mom2Two is offline
Daycare.com Member
 
Join Date: Jan 2015
Location: U. S. A.
Posts: 974
Default

Quote:
Originally Posted by Unregistered View Post
As for not listening and following your policies this would be a big red flag that this family may not be a good fit for your program. If it was me I would be up front with dcm about what they need to do/provide in order to continue with my program. I don't have the time or energy to deal with their issues.
I know. I know that when I talk with her (today or tomorrow) the biggest thing we need to talk about is that my policies are very solid, and that she needs to read them again and make sure this is what she wants. I need to really emphasize it.

Mom is a math teacher and dad is an accountant--it's not like they're idiots. Surely that can understand this?
Reply With Quote
  #6  
Old 08-20-2017, 03:31 PM
LysesKids's Avatar
LysesKids LysesKids is offline
Daycare.com Member
 
Join Date: May 2014
Location: Tennessee
Posts: 2,181
Default

Quote:
Originally Posted by Mom2Two View Post
Yes, but don't I get to choose the brand? Mom says that baby only does well with Similac. I already told her that I provide Parent's choice.

But my bigger concern is that she's already not listening on day one.
Then mom has to provide; make sure your written policies state that you provide such & such formula, but if the parent want to use another brand THEY MUST provide it. If they show up without it turn them away until they supply it. Just because she wants Similac does it mean you have to pay for it... Same for other policies - she's ignoring you; grow a back bone & say, my way or "you" leave. It's your business, you aren't her employee
Reply With Quote
  #7  
Old 08-20-2017, 08:58 AM
storybookending's Avatar
storybookending storybookending is online now
Daycare.com Member
 
Join Date: Jan 2017
Posts: 443
Default

Quote:
Originally Posted by Mom2Two View Post
Has anyone had a new family that just didn't seem to understand that our policies and procedures are part of our business?

I Just started a new family who has never had a child in daycare before. My policies state that parents provide formula, that I participate in the CACFP, and I told them in interview and by email that I bill by Venmo.

When I emailed about setting up Venmo, mom said she'd "look into it." I'm not sure if she meant that she'd figure out how to do it or if she thought Venmo was optional.

When I called before the first day about mom bringing bottles and formula, I told her that I'd provide the cereal etc. But then the next (her first) day, mom says that dcb "doesn't need formula during the day, because he gets it for breakfast and dinner."

I just hope that this doesn't turn into push back on every policy! So far it seems like what I say goes in one ear and out the other or that she thinks she can be selective about my policies.

She's a teacher and I really thought she'd understand about procedure and how to be a good parent to work with.

I feel like somehow I've got to get her to understand that my policies are a big deal and are based on what I have found works well/doesn't work well. And I've got to get our relationship back on track. Sheesh...parent training!
How old is the child in question?
Reply With Quote
  #8  
Old 08-20-2017, 09:16 AM
trix23's Avatar
trix23 trix23 is offline
Daycare.com Member
 
Join Date: Apr 2014
Posts: 488
Default

I would state that Venmo is the only acceptable form of payment you take and that she needs to set it up right away.

If she's required to provide formula, then she needs to do that. Babies between the ages of 0-12 months have a bottle every 2-4 hours in daycare. Tell her that you are required to offer a bottle every 3-4 hours minimum to babies 12 months and younger per licensing standards.
Reply With Quote
  #9  
Old 08-20-2017, 02:53 PM
Rockgirl's Avatar
Rockgirl Rockgirl is offline
Daycare.com Member
 
Join Date: May 2013
Posts: 1,572
Default

I think many times, they do understand just fine, but want to feel they are in control.
Reply With Quote
  #10  
Old 08-20-2017, 03:03 PM
Mom2Two's Avatar
Mom2Two Mom2Two is offline
Daycare.com Member
 
Join Date: Jan 2015
Location: U. S. A.
Posts: 974
Default

I'm drafting an email, and this is what I've got so far:

Hi DCM,

I picked up some Similac for dcb, and I will just add it to your bill. Remember that my policy is that I can provide Parent's Choice brand, but any other brand needs to be provided by parents, per my written policies.

Also, Venmo is how I bill everyone, and my next billing is in two weeks, so it just needs to be working from your end in a week or so.

I have been wondering if there is a misunderstanding about my policies or if it's just been a while since you were able to read them. I've attached another copy just in case.

I am quite firm about my policies, and this is pretty normal for daycares. With each family being very different, and so many little wigglers to take care of, daycare owners need to make sure everyone is on the same page.

I wasn't sure if I should email you about this or talk to you in person, but I feel like I need to be really clear about it so there aren't any misunderstandings going forward.

Thanks,

Jane

This stuff is just so awkward. Yuck! (That part is not in the email, hee hee)
Reply With Quote
  #11  
Old 08-20-2017, 03:28 PM
Mom2Two's Avatar
Mom2Two Mom2Two is offline
Daycare.com Member
 
Join Date: Jan 2015
Location: U. S. A.
Posts: 974
Default

I sent it.

Ahhhhhhhhhh!

I need to remember:
(1) This is a normal part of running a daycare business
(2) My self-respect is not for sale.

<sigh>
Reply With Quote
  #12  
Old 08-20-2017, 03:29 PM
Rockgirl's Avatar
Rockgirl Rockgirl is offline
Daycare.com Member
 
Join Date: May 2013
Posts: 1,572
Default

Quote:
Originally Posted by Mom2Two View Post
I sent it.

Ahhhhhhhhhh!

I need to remember:
(1) This is a normal part of running a daycare business
(2) My self-respect is not for sale.

<sigh>
Those are definitely things we all need to remember!
Reply With Quote
  #13  
Old 08-20-2017, 04:23 PM
Leigh's Avatar
Leigh Leigh is online now
Daycare.com Member
 
Join Date: Apr 2013
Posts: 3,498
Default

Quote:
Originally Posted by Mom2Two View Post
I'm drafting an email, and this is what I've got so far:

Hi DCM,

I picked up some Similac for dcb, and I will just add it to your bill. Remember that my policy is that I can provide Parent's Choice brand, but any other brand needs to be provided by parents, per my written policies.

Also, Venmo is how I bill everyone, and my next billing is in two weeks, so it just needs to be working from your end in a week or so.

I have been wondering if there is a misunderstanding about my policies or if it's just been a while since you were able to read them. I've attached another copy just in case.

I am quite firm about my policies, and this is pretty normal for daycares. With each family being very different, and so many little wigglers to take care of, daycare owners need to make sure everyone is on the same page.

I wasn't sure if I should email you about this or talk to you in person, but I feel like I need to be really clear about it so there aren't any misunderstandings going forward.

Thanks,

Jane

This stuff is just so awkward. Yuck! (That part is not in the email, hee hee)
Remember, too, that with CACFP, formula is NOT optional-you must serve it, whether DCM wants you to or not. She MUST either accept your brand or provide her own, but you CAN NOT skip formula.
Reply With Quote
  #14  
Old 08-22-2017, 11:54 AM
Mom2Two's Avatar
Mom2Two Mom2Two is offline
Daycare.com Member
 
Join Date: Jan 2015
Location: U. S. A.
Posts: 974
Default

In the end it went okay. I think mom was slightly taken aback and maybe a bit nervous that I confronted the problem so directly, but in the long run it was for the best, because it would have bothered me a lot the whole rest of the day.

Mom showed up with her formula at 7:30 am the next day. I made sure that I was very nice and kind and sent lots of photos so that she knew there were no hard feelings. I just needed that formula, lol!

Thinking it though more, I feel more certain that it's a good rule. Otherwise, providers would have to run around buying a bunch of different formula types. That might work for some, but I don't really want to do that. It's kinda like sunscreen or lotion--if you have special requirements, just supply your own.
Reply With Quote
  #15  
Old 08-22-2017, 01:08 PM
rosieteddy's Avatar
rosieteddy rosieteddy is online now
Daycare.com Member
 
Join Date: Jan 2014
Location: Massachusetts
Posts: 678
Default

I always had parents provide all food and formula until child turned 1 yr old.Then I would add them to food program.I had parents leave formula,, veggies ,fruit and cereal for the month.This way they had control of what brand they wanted to use .
Reply With Quote
Reply

Tags
parents - dont know how, policies

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I Don't Want To Give Extra Days To This Family Indoorvoice Daycare Center and Family Home Forum 13 09-22-2015 09:59 AM
How Do You Conduct Interviews? Present Policies? etc DaisyMamma Daycare Center and Family Home Forum 4 08-19-2014 02:12 PM
I Have Just About Had It With Doing Daycare williams2008 Daycare Center and Family Home Forum 39 05-14-2013 08:46 AM
Tom Copeland Presents a Family Child Care Webinar For Daycare.com Members Michael Daycare Center and Family Home Forum 11 03-01-2011 10:36 PM
Understanding Family Daycare Regulations Joni Daycare Center and Family Home Forum 1 03-12-2008 04:23 PM


All times are GMT -7. The time now is 11:08 PM.



Daycare.com         Find A Daycare         List Your Daycare         Toys & Products                 About Us

Daycare.com
Please read our Disclaimer before continuing.

Topics pertain mainly to the following States:

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming