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Daycare Center and Family Home Forum>I Terminated Someone.....
Lil'DinoEggs 09:42 PM 06-16-2014
And they filed a complaint on me. My coordinator called and tolde to explain. I won't bore you all with the long story but the main complaints were unaccomadating and price gouging (sp?). Of course I literally have a50 pg paper trail with this client and a few others in regards to how accommodating I am amd their agreement to the "price gouging". But I haven't sent them their official termination notice which includes $50 in fees. This literally all happened in a three hour period. I hate hate we have two choices: let people walk all over us or stand up but get in trouble for our " lack of customer service" (her quote)
Leanna 11:15 PM 06-16-2014
Forgive me if I've missed something, but even if you were "price gouging" and/or "unaccommodating" how is that an issue for licensing?
Play Care 02:57 AM 06-17-2014
Originally Posted by Lil'DinoEggs:
And they filed a complaint on me. My coordinator called and tolde to explain. I won't bore you all with the long story but the main complaints were unaccomadating and price gouging (sp?). Of course I literally have a50 pg paper trail with this client and a few others in regards to how accommodating I am amd their agreement to the "price gouging". But I haven't sent them their official termination notice which includes $50 in fees. This literally all happened in a three hour period. I hate hate we have two choices: let people walk all over us or stand up but get in trouble for our " lack of customer service" (her quote)
They've already called to complain - send the noticeAnd they filed a complaint on me. My coordinator called and tolde to explain. I won't bore you all with the long story but the main complaints were unaccomadating and price gouging (sp?). Of course I literally have a50 pg paper trail with this client and a few others in regards to how accommodating I am amd their agreement to the "price gouging". But I haven't sent them their official termination notice which includes $50 in fees. This literally all happened in a three hour period. I hate hate we have two choices: let people walk all over us or stand up but get in trouble for our " lack of customer service" (her quote)
And I'm not sure why you'd be "in trouble" for customer service
As a business owner I get to run things as I see fit. If I decide to be closed every Monday and just work a 4 day week, I can do that. If someone were to call and complain about that, well, I think licensing would get a good laugh
coolconfidentme 03:27 AM 06-17-2014
It goes hand in hand sometimes.
I texted a DCM to ask where she was, she was late 45 minutes late. She replied she was the dentist. No I didn't approve it. Later that week I termed her for picking up an hour late after I asked her to be on time. She racked up a bunch of late fees that week.
I got a visit from licensing. She wasn't at the dentist, she was there filing a complaint cause I was in the bathroom onetime at drop off. She felt I should have waited until nap time.
I now always tell licensing when I am having problem with a parent. especially the high maintenance ones.
I texted a DCM to ask where she was, she was late 45 minutes late. She replied she was the dentist. No I didn't approve it. Later that week I termed her for picking up an hour late after I asked her to be on time. She racked up a bunch of late fees that week.
I got a visit from licensing. She wasn't at the dentist, she was there filing a complaint cause I was in the bathroom onetime at drop off. She felt I should have waited until nap time.
I now always tell licensing when I am having problem with a parent. especially the high maintenance ones.
daycarediva 03:42 AM 06-17-2014
Originally Posted by coolconfidentme:
It goes hand in hand sometimes.
I texted a DCM to ask where she was, she was late 45 minutes late. She replied she was the dentist. No I didn't approve it. Later that week I termed her for picking up an hour late after I asked her to be on time. She racked up a bunch of late fees that week.
I got a visit from licensing. She wasn't at the dentist, she was there filing a complaint cause I was in the bathroom onetime at drop off. She felt I should have waited until nap time.
I now always tell licensing when I am having problem with a parent. especially the high maintenance ones.
I ALWAYS give a heads up to licensing. I've been fortunate to have pretty good registrars/licensars, and my current one agrees that a quick email EVERY time someone leaves care is a good idea. It has covered my butt in the past--eg. when I termed a violent dck and the parent complained about lack of supervision causing her violence. It goes hand in hand sometimes.
I texted a DCM to ask where she was, she was late 45 minutes late. She replied she was the dentist. No I didn't approve it. Later that week I termed her for picking up an hour late after I asked her to be on time. She racked up a bunch of late fees that week.
I got a visit from licensing. She wasn't at the dentist, she was there filing a complaint cause I was in the bathroom onetime at drop off. She felt I should have waited until nap time.
I now always tell licensing when I am having problem with a parent. especially the high maintenance ones.
Shell 05:48 AM 06-17-2014
Originally Posted by coolconfidentme:
It goes hand in hand sometimes.
I texted a DCM to ask where she was, she was late 45 minutes late. She replied she was the dentist. No I didn't approve it. Later that week I termed her for picking up an hour late after I asked her to be on time. She racked up a bunch of late fees that week.
I got a visit from licensing. She wasn't at the dentist, she was there filing a complaint cause I was in the bathroom onetime at drop off. She felt I should have waited until nap time.
I now always tell licensing when I am having problem with a parent. especially the high maintenance ones.
You have got to be kidding?! For going to the bathroom?! I hope the licensor told her to take a hike!It goes hand in hand sometimes.
I texted a DCM to ask where she was, she was late 45 minutes late. She replied she was the dentist. No I didn't approve it. Later that week I termed her for picking up an hour late after I asked her to be on time. She racked up a bunch of late fees that week.
I got a visit from licensing. She wasn't at the dentist, she was there filing a complaint cause I was in the bathroom onetime at drop off. She felt I should have waited until nap time.
I now always tell licensing when I am having problem with a parent. especially the high maintenance ones.
nannyde 06:05 AM 06-17-2014
Until States start penalizing parents for unfounded complaints this will never end. I think Utah has this.
SignMeUp 06:15 AM 06-17-2014
Oh heck. Here, we would probably be written up for using the bathroom, unless we did it 'properly' We were told in a newly required supervision class that we should have our eyes on every single child at every single second (under K). For bathroom breaks, we are to bring all children with us, have them sit outside the door with 'enriching activities' or something like that. That includes if we are helping a toddler with potty learning or using the bathroom ourselves. We were told that even if we sneeze, if something happened to happen to a child at that second, we could be written up for neglect.
I doubt that this will be enforced like this, but that's what we were told
We were told in a newly required supervision class that we should have our eyes on every single child at every single second (under K). For bathroom breaks, we are to bring all children with us, have them sit outside the door with 'enriching activities' or something like that. That includes if we are helping a toddler with potty learning or using the bathroom ourselves. We were told that even if we sneeze, if something happened to happen to a child at that second, we could be written up for neglect. I doubt that this will be enforced like this, but that's what we were told
Blackcat31 06:31 AM 06-17-2014
Originally Posted by SignMeUp:
Oh heck. Here, we would probably be written up for using the bathroom, unless we did it 'properly' We were told in a newly required supervision class that we should have our eyes on every single child at every single second (under K). For bathroom breaks, we are to bring all children with us, have them sit outside the door with 'enriching activities' or something like that. That includes if we are helping a toddler with potty learning or using the bathroom ourselves. We were told that even if we sneeze, if something happened to happen to a child at that second, we could be written up for neglect.
I doubt that this will be enforced like this, but that's what we were told
..your county is weird. Oh heck. Here, we would probably be written up for using the bathroom, unless we did it 'properly'
We were told in a newly required supervision class that we should have our eyes on every single child at every single second (under K). For bathroom breaks, we are to bring all children with us, have them sit outside the door with 'enriching activities' or something like that. That includes if we are helping a toddler with potty learning or using the bathroom ourselves. We were told that even if we sneeze, if something happened to happen to a child at that second, we could be written up for neglect. I doubt that this will be enforced like this, but that's what we were told that is all.
Crazy8 07:04 AM 06-17-2014
and this is why I will remain legally unlicensed.
SignMeUp 07:44 AM 06-17-2014
Originally Posted by Blackcat31:
..your county is weird.
that is all.
I cannot disagree ..your county is weird.
that is all.
KiddieCahoots 07:54 AM 06-17-2014
Originally Posted by nannyde:
Until States start penalizing parents for unfounded complaints this will never end. I think Utah has this.
Until States start penalizing parents for unfounded complaints this will never end. I think Utah has this.
.....Yes! Yes! And Yes!I have been saying this for years!
We are so vulnerable to some parents revenge, it's not fair!
I believe a hefty fine to the untruthful parents would be nice, then completely cleared from our record. None of this "non findings" bull!
Patches 11:39 AM 06-17-2014
The last parent I termed called licensing on me with a money issue (not something they deal with). Since there were no regs broken, I did not get a complaint on file, but my worker did come out and lecture me on "customer service"
MarinaVanessa 12:05 PM 06-17-2014
Originally Posted by Lil'DinoEggs:
And they filed a complaint on me. My coordinator called and tolde to explain. I won't bore you all with the long story but the main complaints were unaccomadating and price gouging (sp?). Of course I literally have a50 pg paper trail with this client and a few others in regards to how accommodating I am amd their agreement to the "price gouging". But I haven't sent them their official termination notice which includes $50 in fees. This literally all happened in a three hour period. I hate hate we have two choices: let people walk all over us or stand up but get in trouble for our " lack of customer service" (her quote)
I'd ask for a copy of the "customer service" and "price gouging" regulation and a notice in writing explaining to me how I violated these regulations. I don't understand either one of these "violations".And they filed a complaint on me. My coordinator called and tolde to explain. I won't bore you all with the long story but the main complaints were unaccomadating and price gouging (sp?). Of course I literally have a50 pg paper trail with this client and a few others in regards to how accommodating I am amd their agreement to the "price gouging". But I haven't sent them their official termination notice which includes $50 in fees. This literally all happened in a three hour period. I hate hate we have two choices: let people walk all over us or stand up but get in trouble for our " lack of customer service" (her quote)
How is it price gouging if the client agrees to the fees? They can go somewhere else if they don't want to pay increases. It's not like you're the only daycare in town.
Meeko 12:20 PM 06-17-2014
Originally Posted by nannyde:
Until States start penalizing parents for unfounded complaints this will never end. I think Utah has this.
They do. They won't investigate any complaint at all if it is over 6 weeks past the date in question. Our training specialist told us that most complaints (how sad is this) are simply parents who are mad at being made to pay and want to get back at the provider. It usually takes about 6 weeks before they finally realize that the provider really DOES intend to get her money...and so they call licensing with trumped up complaints. Licensing are then happy to tell them "Too bad...so sad...times up" A LEGITIMATE claim is usually filed straight away.Until States start penalizing parents for unfounded complaints this will never end. I think Utah has this.
If the dept. find that a complaint was malicious...they file charges.
"By statute, the Department is not allowed to investigate an anonymous complaint. The statute also does not allow us to investigate complaints that allege incidents which occurred more than 6 weeks prior to the report of the incidents.
By submitting a complaint, you acknowledge that the information you submit is accurate. If a person knowingly gives false information to Child Care Licensing for the purposes of changing the status of a child care license or certificate, the person giving the false information may be guilty of a Class B Misdemeanor."
Complaints will still happen of course, but it's nice to know licensing has our backs at least a little bit.
TwinKristi 12:27 PM 06-17-2014
Originally Posted by MV:
I'd ask for a copy of the "customer service" and "price gouging" regulation and a notice in writing explaining to me how I violated these regulations. I don't understand either one of these "violations".
How is it price gouging if the client agrees to the fees? They can go somewhere else if they don't want to pay increases. It's not like you're the only daycare in town.
This would be my request as well. There's no regulations about prices and customer service last time I checked! And what would licensing have to do with that anyway?? It could just be a reason for licensing to come out anyway but I can't imagine that actually being on your record or anything.I'd ask for a copy of the "customer service" and "price gouging" regulation and a notice in writing explaining to me how I violated these regulations. I don't understand either one of these "violations".
How is it price gouging if the client agrees to the fees? They can go somewhere else if they don't want to pay increases. It's not like you're the only daycare in town.
KiddieCahoots 12:29 PM 06-17-2014
Originally Posted by Meeko:
They do. They won't investigate any complaint at all if it is over 6 weeks past the date in question. Our training specialist told us that most complaints (how sad is this) are simply parents who are mad at being made to pay and want to get back at the provider. It usually takes about 6 weeks before they finally realize that the provider really DOES intend to get her money...and so they call licensing with trumped up complaints. Licensing are then happy to tell them "Too bad...so sad...times up" A LEGITIMATE claim is usually filed straight away.
If the dept. find that a complaint was malicious...they file charges.
"By statute, the Department is not allowed to investigate an anonymous complaint. The statute also does not allow us to investigate complaints that allege incidents which occurred more than 6 weeks prior to the report of the incidents.
By submitting a complaint, you acknowledge that the information you submit is accurate. If a person knowingly gives false information to Child Care Licensing for the purposes of changing the status of a child care license or certificate, the person giving the false information may be guilty of a Class B Misdemeanor."
Complaints will still happen of course, but it's nice to know licensing has our backs at least a little bit.
Oh, I am so jealous! They do. They won't investigate any complaint at all if it is over 6 weeks past the date in question. Our training specialist told us that most complaints (how sad is this) are simply parents who are mad at being made to pay and want to get back at the provider. It usually takes about 6 weeks before they finally realize that the provider really DOES intend to get her money...and so they call licensing with trumped up complaints. Licensing are then happy to tell them "Too bad...so sad...times up" A LEGITIMATE claim is usually filed straight away.
If the dept. find that a complaint was malicious...they file charges.
"By statute, the Department is not allowed to investigate an anonymous complaint. The statute also does not allow us to investigate complaints that allege incidents which occurred more than 6 weeks prior to the report of the incidents.
By submitting a complaint, you acknowledge that the information you submit is accurate. If a person knowingly gives false information to Child Care Licensing for the purposes of changing the status of a child care license or certificate, the person giving the false information may be guilty of a Class B Misdemeanor."
Complaints will still happen of course, but it's nice to know licensing has our backs at least a little bit.
Other states need to catch on to this!
Play Care 12:33 PM 06-17-2014
Originally Posted by KiddieCahoots:
Oh, I am so jealous!
Other states need to catch on to this!
I'm wondering if child care providers could start a petition to make this law? I'm always getting emails from sites like move on.org and such to start petitions.Oh, I am so jealous!
Other states need to catch on to this!
coolconfidentme 12:34 PM 06-17-2014
Originally Posted by Shell:
You have got to be kidding?! For going to the bathroom?! I hope the licensor told her to take a hike!
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive. You have got to be kidding?! For going to the bathroom?! I hope the licensor told her to take a hike!
MarinaVanessa 12:38 PM 06-17-2014
Originally Posted by coolconfidentme:
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
Awesome, just awesome. Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
Heidi 12:57 PM 06-17-2014
Originally Posted by coolconfidentme:
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
yeah!Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
TwinKristi 01:00 PM 06-17-2014
Originally Posted by coolconfidentme:
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
Was this the one recently?? Not super recent but I think you posted about it??Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
Shell 01:05 PM 06-17-2014
Originally Posted by MV:
Awesome, just awesome.
Awesome, just awesome.
NightOwl 01:24 PM 06-17-2014
Originally Posted by coolconfidentme:
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
Go you!!! That's awesome!Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
KiddieCahoots 02:06 PM 06-17-2014
Originally Posted by coolconfidentme:
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
Licensing report said it was unfounded. This parent also took to social media & made libelous statements against my business. I sent her a cease & desist letter to which she continued. I sued her in small claims for the daycare fees & libel. I received a judgement & $1500 was for the slander & libel statements. She has a $92 reminder coming out of her paycheck each week to not be vindictive.
........That's fantastic!I remember your post with this letter. I copied it to have for reference, it was so good!
I would have no clue where to begin on something like that, never mind what our rights are.
Thanks Coolconfidentme!
Lil'DinoEggs 02:22 PM 06-17-2014
Holy Moly! You guys are amazing. A few details:
I planned on sending the termination letter with a BCC to my coordinator to cover myself originally. I was mad I couldn't that before she filed the complaint. I did send it that night.
From what I am told she will have an option of a sit down interview to address her issues. I was told to have prepared any records of accusations, which I have.
I don't feel comfortable going over all the details, but what is most frustrating is that I live in a very small community. I see this family very often. This should not hurt me professionally, but it always smarts to have a nick in my history.
I planned on sending the termination letter with a BCC to my coordinator to cover myself originally. I was mad I couldn't that before she filed the complaint. I did send it that night.
From what I am told she will have an option of a sit down interview to address her issues. I was told to have prepared any records of accusations, which I have.
I don't feel comfortable going over all the details, but what is most frustrating is that I live in a very small community. I see this family very often. This should not hurt me professionally, but it always smarts to have a nick in my history.
TwinKristi 03:33 PM 06-17-2014
Originally Posted by Lil'DinoEggs:
Holy Moly! You guys are amazing. A few details:
I planned on sending the termination letter with a BCC to my coordinator to cover myself originally. I was mad I couldn't that before she filed the complaint. I did send it that night.
From what I am told she will have an option of a sit down interview to address her issues. I was told to have prepared any records of accusations, which I have.
I don't feel comfortable going over all the details, but what is most frustrating is that I live in a very small community. I see this family very often. This should not hurt me professionally, but it always smarts to have a nick in my history.
An interview with YOU and licensing?? Holy Moly! You guys are amazing. A few details:
I planned on sending the termination letter with a BCC to my coordinator to cover myself originally. I was mad I couldn't that before she filed the complaint. I did send it that night.
From what I am told she will have an option of a sit down interview to address her issues. I was told to have prepared any records of accusations, which I have.
I don't feel comfortable going over all the details, but what is most frustrating is that I live in a very small community. I see this family very often. This should not hurt me professionally, but it always smarts to have a nick in my history.
Are you serious?
Lil'DinoEggs 08:30 PM 06-17-2014
I don't think it is with me. Just my coordinator and/or her supervisor. Once this matter is laid to rest I will be sure to let you all know what happened. For now, I forwarded a few items that related directly to the incidents.
coolconfidentme 03:20 AM 06-18-2014
Originally Posted by Lil'DinoEggs:
Holy Moly!
I don't feel comfortable going over all the details, but what is most frustrating is that I live in a very small community. I see this family very often. This should not hurt me professionally, but it always smarts to have a nick in my history.
I live in a small town & my only advised is to own it. The other day while going into the store a DCM I termed was coming in behind me. I stopped, opened the door for her, smiled & told her to have a good day. I really wanted to trip her, & step on her as I walked in, lol.Holy Moly!
I don't feel comfortable going over all the details, but what is most frustrating is that I live in a very small community. I see this family very often. This should not hurt me professionally, but it always smarts to have a nick in my history.
coolconfidentme 03:23 AM 06-18-2014
Originally Posted by TwinKristi:
Was this the one recently?? Not super recent but I think you posted about it??
Yep. The cease/desist letter speaks volumes in court. I filed to have her wages garnish & she THEN made a few $20 payments. I asked the judge for garnishment by the Indiana Code.., which turned out to $92 a week in her case.Was this the one recently?? Not super recent but I think you posted about it??