Daycare.com Forum

Go Back   Daycare.com Forum > Main Category > Daycare Center and Family Home Forum

Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here.

Reply
 
Thread Tools Display Modes
  #1  
Old 05-01-2015, 04:31 AM
childcaremom's Avatar
childcaremom childcaremom is offline
Advanced Daycare.com Member
 
Join Date: May 2013
Posts: 2,969
Default How Much Wiggle Room Do You Allow For a New Family

I have a family that has been using my services for 2 weeks now. Tuition fees are due at 9 am and I have a feeling that they will be late paying. My policies say that a late fee of $15 per calander day begins at 9:01 am. Do I give them a warning or do I charge?

They seem like they need training.

Pick up at 5 pm on the dot. I am closed to them at 5. She was sitting in her car checking her phone at drop off yesterday so I walked the kids around the front to her at 5. This annoys me and the kids.

She paid the deposit on time but was hard to get the paperwork back from.

Now this.

In the past, I have given one warning. I only had one family do this and they ended up not working out in the long run so I guess I am having flashbacks to this.

Thoughts?
Reply With Quote
  #2  
Old 05-01-2015, 04:50 AM
Annalee's Avatar
Annalee Annalee is offline
Daycare.com Member
 
Join Date: Jul 2012
Posts: 4,163
Default

Quote:
Originally Posted by childcaremom View Post
I have a family that has been using my services for 2 weeks now. Tuition fees are due at 9 am and I have a feeling that they will be late paying. My policies say that a late fee of $15 per calander day begins at 9:01 am. Do I give them a warning or do I charge?

They seem like they need training.

Pick up at 5 pm on the dot. I am closed to them at 5. She was sitting in her car checking her phone at drop off yesterday so I walked the kids around the front to her at 5. This annoys me and the kids.

She paid the deposit on time but was hard to get the paperwork back from.

Now this.

In the past, I have given one warning. I only had one family do this and they ended up not working out in the long run so I guess I am having flashbacks to this.

Thoughts?
I am actually tougher in the beginning. That is where I feel I set the tone for what I expect. If anything goes bad then it is usually (not always) but usually in the beginning and I can nip it or they can move on to another daycare.
Reply With Quote
  #3  
Old 05-01-2015, 05:04 AM
Kabob's Avatar
Kabob Kabob is offline
Daycare.com Member
 
Join Date: Jun 2013
Posts: 1,105
Default

Quote:
Originally Posted by Annalee View Post
I am actually tougher in the beginning. That is where I feel I set the tone for what I expect. If anything goes bad then it is usually (not always) but usually in the beginning and I can nip it or they can move on to another daycare.
I agree.

I used to give new families a warning but then they just took it as a sign that I wasn't going to enforce my policies or when I did, they got angry for not giving them another warning.

So, I enforced my policies immediately and gave wiggle room to the families I've had for a while instead.
Reply With Quote
  #4  
Old 05-01-2015, 05:48 AM
kendallina's Avatar
kendallina kendallina is online now
Advanced Daycare.com Member
 
Join Date: Jul 2010
Location: Ohio
Posts: 1,604
Default

I'm always tougher in the beginning, it sets the right tone and sets your expectations.
Reply With Quote
  #5  
Old 05-01-2015, 06:45 AM
Crazy8's Avatar
Crazy8 Crazy8 is offline
Advanced Daycare.com Member
 
Join Date: Jun 2011
Location: USA
Posts: 2,767
Default

I would give more "wiggle room" to a family who has been in my care for 2 years than I would a family who has been with me for 2 weeks! If she walked in this morning without payment her and the kids would be walking back out to get it. Should be the first and only time she "forgets".

I would address the car thing too - I would not walk children out, I would make her pay the fee when she walked in late.
Reply With Quote
  #6  
Old 05-01-2015, 06:54 AM
Blackcat31's Avatar
Blackcat31 Blackcat31 is offline
 
Join Date: Oct 2010
Posts: 16,639
Default

I agree with the others.

It's like money. Would you borrow (not give) a complete stranger $100 or would you be more apt to borrow your friend or relative $100?

Same concept.

The only people that get the benefit of the doubt, the wiggle room or an exception to a rule/policy are those that have SHOWN me they deserve it.
Not those that are just starting out and setting the stage for future behavior....kwim?
Reply With Quote
  #7  
Old 05-01-2015, 06:56 AM
Blackcat31's Avatar
Blackcat31 Blackcat31 is offline
 
Join Date: Oct 2010
Posts: 16,639
Default

Quote:
Originally Posted by childcaremom View Post
I have a family that has been using my services for 2 weeks now. Tuition fees are due at 9 am and I have a feeling that they will be late paying. My policies say that a late fee of $15 per calander day begins at 9:01 am. Do I give them a warning or do I charge?

They seem like they need training.
Pick up at 5 pm on the dot. I am closed to them at 5. She was sitting in her car checking her phone at drop off yesterday so I walked the kids around the front to her at 5. This annoys me and the kids.

She paid the deposit on time but was hard to get the paperwork back from.

Now this.

In the past, I have given one warning. I only had one family do this and they ended up not working out in the long run so I guess I am having flashbacks to this.

Thoughts?
A lesson I learned the hard way....

The best and only "training" they need is the FIRM enforcement of ALL your policies....including the consequences.
Reply With Quote
  #8  
Old 05-01-2015, 08:24 AM
childcaremom's Avatar
childcaremom childcaremom is offline
Advanced Daycare.com Member
 
Join Date: May 2013
Posts: 2,969
Default

Thanks! You are all right, of course.

I don't know why I feel awkward enforcing late fees. I have no problems with enforcing any of my other policies but anything involving money, I am like a limp noodle.

And she was only 30 minutes late with payment. (limp noodle)
Reply With Quote
  #9  
Old 05-01-2015, 08:28 AM
originalkat's Avatar
originalkat originalkat is offline
Daycare.com Member
 
Join Date: Dec 2009
Location: Kansas
Posts: 1,389
Default

Quote:
Originally Posted by Annalee View Post
I am actually tougher in the beginning. That is where I feel I set the tone for what I expect. If anything goes bad then it is usually (not always) but usually in the beginning and I can nip it or they can move on to another daycare.
Me too. I like to stick by my rules tightly especially when I first get a new family so they do not try to push things when they get more comfortable.
__________________
Originalkat
Reply With Quote
  #10  
Old 05-01-2015, 09:01 AM
daycarediva's Avatar
daycarediva daycarediva is online now
Daycare.com Member
 
Join Date: Jul 2012
Posts: 11,201
Default

I would address the issues immediately. "Dcm, when you signed on you agreed to payment at 9am and pickup before 5. I am sure it's just getting adjusted to a new routine, but from here forward late payment fees of X and late pickup fees of X will be added to your total. Thanks for understanding."


if she did it again, no warnings, straight to late fees. I feel like if they're messing up in the honeymoon period, this is how it will always be (or worse).
Reply With Quote
  #11  
Old 05-01-2015, 10:15 AM
childcaremom's Avatar
childcaremom childcaremom is offline
Advanced Daycare.com Member
 
Join Date: May 2013
Posts: 2,969
Default

Quote:
Originally Posted by daycarediva View Post
I would address the issues immediately. "Dcm, when you signed on you agreed to payment at 9am and pickup before 5. I am sure it's just getting adjusted to a new routine, but from here forward late payment fees of X and late pickup fees of X will be added to your total. Thanks for understanding."


if she did it again, no warnings, straight to late fees. I feel like if they're messing up in the honeymoon period, this is how it will always be (or worse).
Thanks! I'm paraphrasing this to use
Reply With Quote
  #12  
Old 05-01-2015, 10:39 AM
DaisyMamma's Avatar
DaisyMamma DaisyMamma is offline
Advanced Daycare.com Member
 
Join Date: May 2011
Posts: 2,239
Default

Quote:
Originally Posted by childcaremom View Post
Thanks! You are all right, of course.

I don't know why I feel awkward enforcing late fees. I have no problems with enforcing any of my other policies but anything involving money, I am like a limp noodle.

And she was only 30 minutes late with payment. (limp noodle)
There's still time to fix this. The day before payment is due next time offer a reminder that she was given a freebie for late payment last time but it needs to be on time from now on.
Reply With Quote
  #13  
Old 05-01-2015, 10:42 AM
childcaremom's Avatar
childcaremom childcaremom is offline
Advanced Daycare.com Member
 
Join Date: May 2013
Posts: 2,969
Default

Quote:
Originally Posted by DaisyMamma View Post
There's still time to fix this. The day before payment is due next time offer a reminder that she was given a freebie for late payment last time but it needs to be on time from now on.
I sent home a reminder on Tuesday I feel like I shouldn't even have to do that, however.
Reply With Quote
Reply

Tags
new families and policies

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Another Favorite: Nap! :) logged out Daycare Center and Family Home Forum 5 07-22-2012 03:16 PM
Never Family, Never Friends, Never Friends Of Family! DaisyMamma Daycare Center and Family Home Forum 3 07-08-2012 04:02 PM
Family Daycare, Daycare Center, or what? SDMom Daycare Center and Family Home Forum 1 08-05-2008 10:13 AM
Understanding Family Daycare Regulations Joni Daycare Center and Family Home Forum 1 03-12-2008 03:23 PM


All times are GMT -7. The time now is 02:43 PM.



Daycare.com         Find A Daycare         List Your Daycare         Toys & Products                 About Us

Daycare.com
Please read our Disclaimer before continuing.

Topics pertain mainly to the following States:

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming