Daycare.com Forum
Daycare Center and Family Home Forum>Confrontation Problem
blueclouds29 05:30 AM 07-22-2011
I will avoid confrontation if at all possible. Today I'm sending out an increase rate letter to a parent. I'm nervous about handing it to her and just thinking about putting it in the child's take home bag but I know that's not professional of me. I'm nervous on what to say when i give her the letter.I'll freeze and say something stupid or give in if she says something. How do you guys give letters like that home?
MyAngels 05:36 AM 07-22-2011
Make sure you're clear in your own mind about the reasons for your rate increase - i.e., costs of doing business going up, etc. Maybe practice what you are going to say before you hand it to her. Tell yourself over and over, "I'm a professional, my services are worth every penny." Then hand it over, tell her whatever you've prepared, and say it with a smile!
Good luck.
Good luck.
sharlan 06:23 AM 07-22-2011
You really need to hand it to her in person.
rbmom 06:29 AM 07-22-2011
Yes, hand it to her. You know you are worth the increase!
wdmmom 06:32 AM 07-22-2011
In the beginning, I raised a few clients rates. I would draw up a paper and tell them that their rate is going up effective (date). I would usually give them a 6 week notice. I've never had a parent leave because the rate increase was $10 a week and they were all fine with it.
As long as your increase isn't over the top, you really shouldn't worry about them leaving.
Also...when I raised rates, I did because there have been price hikes across the board and unfortunately I have to pass on some of the additional expense. (Gas, food, utilities, etc.)
Put the letter in an envelope, seal it and put the parents name on it. Hand it to her in person and tell her, "This is for you" right as they're walking out the door.
(What is your reason for the price increase? Is this for everyone or just 1 family?)
As long as your increase isn't over the top, you really shouldn't worry about them leaving.
Also...when I raised rates, I did because there have been price hikes across the board and unfortunately I have to pass on some of the additional expense. (Gas, food, utilities, etc.)
Put the letter in an envelope, seal it and put the parents name on it. Hand it to her in person and tell her, "This is for you" right as they're walking out the door.
(What is your reason for the price increase? Is this for everyone or just 1 family?)
blueclouds29 07:19 AM 07-22-2011
just one family cause when i started, it was a low price. Since we were new to the daycare business we didn't know where to start. Then I found Daycare.com and found the price was a little low. So after that family started i raised the price. I just want this family to pay the same as the others.
JaydensMommy 07:41 AM 07-22-2011
I agree, you should hand it to her and just let her know the reason. And I did the same thing, I just started so my rates are pretty low but now I'm full and plan on increasing my rates a bit later on.
wdmmom 07:43 AM 07-22-2011
Don't feel bad about increasing rates. I think we have all lowered prices or offered discounts to get people in the door.
Hand her the letter on the way out the door. Hopefully the rate increase isn't enough to cringe at and you've given ample notice.
Hand her the letter on the way out the door. Hopefully the rate increase isn't enough to cringe at and you've given ample notice.