Daycare.com Forum

Go Back   Daycare.com Forum > Main Category > Daycare Center and Family Home Forum

Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here.

Reply
 
Thread Tools Display Modes
  #1  
Old 04-22-2013, 05:47 AM
rmc20021's Avatar
rmc20021 rmc20021 is offline
New Daycare.com Member
 
Join Date: Jan 2013
Location: Michigan
Posts: 589
Default SO Sick Of Inconsiderate Parents!!!!

What does it take to get through to these parents these days!!!!!

I have two separate families that were due to be here well over an hour ago...no show, no phone call, no text...NOTHING!!!

I JUST sent home a new policy and have explained to these parents that they must let me know within 15 minutes after the time their child is supposed to arrive if they were not coming. I explained that I may not be here if they don't let me know because I will assume they aren't coming if they don't bother to call.

I have been dealing with both my parents being ill and having dementia for the last 2 weeks (my mom has been in the hospital 2 times, and we placed my dad into a nursing/rehab home a little over a week ago...there's a lot of legal things I'm trying to take care of) and if I am only going to have one or two kids here, there are other things I can be doing to help my parents.

These parents know this, they know how extremely busy I've been the last two weeks and I'm sick of their lack of respect. I NEVER had these kinds of issues when I did daycare years ago...NEVER!!!!
Reply With Quote
  #2  
Old 04-22-2013, 06:01 AM
Heidi's Avatar
Heidi Heidi is offline
Advanced Daycare.com Member
 
Join Date: Sep 2011
Location: Wisconsin
Posts: 6,837
Default

so sorry...and I was ticked this morning because dcm that I open extra early for (an hour) was late 15 minutes again...
Reply With Quote
  #3  
Old 04-22-2013, 06:19 AM
hgonzalez's Avatar
hgonzalez hgonzalez is offline
Daycare.com Member
 
Join Date: Dec 2012
Location: Minnesota
Posts: 186
Default

I feel the same way. The level of disrespect is so much higher than it was 10 years ago. I have had more trouble with parents in the last 3 years than I ever had before. They don't seem to recognize or respect the fact that we have lives outside of caring for children.

I also think kids have more issues now than every before. It is all so draining.
Reply With Quote
  #4  
Old 04-22-2013, 06:28 AM
countrymom's Avatar
countrymom countrymom is offline
Advanced Daycare.com Member
 
Join Date: Aug 2010
Location: ontario canada
Posts: 4,756
Default

attatch money and you won't have this problem. Trust me it works.
Reply With Quote
  #5  
Old 04-22-2013, 06:53 AM
rmc20021's Avatar
rmc20021 rmc20021 is offline
New Daycare.com Member
 
Join Date: Jan 2013
Location: Michigan
Posts: 589
Default

How do you attach money when they don't show/don't call? I already charge a flat fee that covers whether they are present or not.

I just don't feel I should have to sit here all day waiting for kids who may or may not show up. There are some days I only have a couple kids and if neither of them show up...I'm left sitting when I could be doing so many other things outside my home.

I'm pretty sure at this point neither of these families are coming today and I so wish I believed they MIGHT...I'd leave just to be gone and maybe that would teach them to let me know in the future. I'm sure if they showed up expecting me to be here and I was gone, they may think twice about not calling next time.
Reply With Quote
  #6  
Old 04-22-2013, 07:19 AM
sharlan's Avatar
sharlan sharlan is online now
Advanced Daycare.com Member
 
Join Date: May 2011
Location: Chino, California
Posts: 5,534
Default

Quote:
Originally Posted by rmc20021 View Post
How do you attach money when they don't show/don't call? I already charge a flat fee that covers whether they are present or not.

I just don't feel I should have to sit here all day waiting for kids who may or may not show up. There are some days I only have a couple kids and if neither of them show up...I'm left sitting when I could be doing so many other things outside my home.

I'm pretty sure at this point neither of these families are coming today and I so wish I believed they MIGHT...I'd leave just to be gone and maybe that would teach them to let me know in the future. I'm sure if they showed up expecting me to be here and I was gone, they may think twice about not calling next time.
I have one father that shows up whenever. I told him that if he didn't tell me the day before or call me by 9 AM, that I would charge him a $10 late fee and would increase it every time he refused to call.
Reply With Quote
  #7  
Old 04-22-2013, 07:20 AM
clep's Avatar
clep clep is offline
Daycare.com Member
 
Join Date: Jul 2012
Location: Alberta, Canada
Posts: 206
Default

Quote:
Originally Posted by rmc20021 View Post
How do you attach money when they don't show/don't call? I already charge a flat fee that covers whether they are present or not.

I just don't feel I should have to sit here all day waiting for kids who may or may not show up. There are some days I only have a couple kids and if neither of them show up...I'm left sitting when I could be doing so many other things outside my home.

I'm pretty sure at this point neither of these families are coming today and I so wish I believed they MIGHT...I'd leave just to be gone and maybe that would teach them to let me know in the future. I'm sure if they showed up expecting me to be here and I was gone, they may think twice about not calling next time.
Are you looking to take the children to the park every day? If so, maybe let the parents know where the park is where you will be so they can drop off there. The other alternative is to let parents know if they don't arrive by ___ time, they will need to find alternate care if you are not there since the weather is nicer and you will be taking the children out regularly.
Reply With Quote
  #8  
Old 04-22-2013, 08:44 AM
MarinaVanessa's Avatar
MarinaVanessa MarinaVanessa is offline
Family Childcare Home
 
Join Date: Jan 2010
Location: Ventura County, CA
Posts: 7,003
Default

This is what I have in my policies:

Quote:
Late Arrivals
All clients must adhere to their scheduled drop-offs. The childcare provider must be notified if a child will arrive more than 15 minutes past their scheduled arrival time. If a child is more than 15 minutes late without notice it can be assumed that the child will not be present and the childís spot may be filled and no credit will be given for the missed day.
Clients with scheduled arrival times of 7:30 a.m. or earlier are required to give notice no later than 7:00 p.m. on the previous business day if their child will arrive later than their scheduled arrival time. Many times clients with these early arrival times are the dayís first arrivals and the childcare provider wakes up according to the clientís arrival times. Advanced notice allows the childcare provider to plan a later start for the day.

Late arrivals donít allow for late pick-ups. If a client arrives later than their scheduled arrival time they are still required to pick-up at their normal scheduled pick-up time.
It sounds a lot like what you already do. In this situation I would text, email or call (depending on what your way of communicating with clients is) and remind them of the policies by saying something like ...

"Hi Susan. So you are XX minutes late to drop off this morning and since I did not receive a phone call from you to notify me of this like we discussed and like it was stated in the notice that I gave you on [day of the week] I am assuming that you are not coming today. It's ok that you are not coming because I have another cancellation today so I went ahead and made plans to help out my parents since I will have no children scheduled to day until [when the next child will arrive]. Please let me know next time in advance when you will not be coming so that I don't wait for you to arrive .... Oh, you are just running late? Well since you didn't call me like my policies say to and like we discussed I'm already heading out the door and just wanted to call you to remind you of the policies before I headed out...." etc.

So far what you are doing now is not really an inconvenience for them so it's not a big issue for them. If they are just running late and didn't call try closing (or telling them that you are closing) which will create an issue and an inconvenience for them. Whether or not you decide to actually close or not is up to you. Be prepared for them to call your bluff or for them to decide to find child care elsewhere however.
__________________
Daycare Ninja, CA
Helping Hands Childcare
Reply With Quote
  #9  
Old 04-22-2013, 09:14 AM
countrymom's Avatar
countrymom countrymom is offline
Advanced Daycare.com Member
 
Join Date: Aug 2010
Location: ontario canada
Posts: 4,756
Default

I would let them know that if they don't call (call it the courtesy call) you will charge them 10 dollars ontop of their fee. Its not your job to go hunting everytime someone doesn't show up.
Reply With Quote
  #10  
Old 04-22-2013, 10:04 AM
AfterSchoolMom's Avatar
AfterSchoolMom AfterSchoolMom is offline
Advanced Daycare.com Member
 
Join Date: Dec 2009
Posts: 1,938
Default

Do you have other kids there? If not, leave - Go have some time to yourself and don't worry about what they're doing.

Parents are the worst part of the childcare business.
Reply With Quote
  #11  
Old 04-22-2013, 10:21 AM
Laurel's Avatar
Laurel Laurel is offline
Daycare.com Member
 
Join Date: Mar 2013
Location: Florida
Posts: 3,148
Default

Quote:
Originally Posted by rmc20021 View Post
What does it take to get through to these parents these days!!!!!

I have two separate families that were due to be here well over an hour ago...no show, no phone call, no text...NOTHING!!!

I JUST sent home a new policy and have explained to these parents that they must let me know within 15 minutes after the time their child is supposed to arrive if they were not coming. I explained that I may not be here if they don't let me know because I will assume they aren't coming if they don't bother to call.

I have been dealing with both my parents being ill and having dementia for the last 2 weeks (my mom has been in the hospital 2 times, and we placed my dad into a nursing/rehab home a little over a week ago...there's a lot of legal things I'm trying to take care of) and if I am only going to have one or two kids here, there are other things I can be doing to help my parents.

These parents know this, they know how extremely busy I've been the last two weeks and I'm sick of their lack of respect. I NEVER had these kinds of issues when I did daycare years ago...NEVER!!!!
Just leave if they have not called. Knowing me, I'd probably wait 30 min. just in case, but then leave. That should solve the problem.

I know one provider who won't take the child for that day if they arrive after a certain amount of time without calling. That is an option but I don't have the guts to do that. I could definitely leave though.

Laurel
Reply With Quote
  #12  
Old 04-22-2013, 12:28 PM
rmc20021's Avatar
rmc20021 rmc20021 is offline
New Daycare.com Member
 
Join Date: Jan 2013
Location: Michigan
Posts: 589
Default

Quote:
Originally Posted by MarinaVanessa View Post
This is what I have in my policies:



It sounds a lot like what you already do. In this situation I would text, email or call (depending on what your way of communicating with clients is) and remind them of the policies by saying something like ...

"Hi Susan. So you are XX minutes late to drop off this morning and since I did not receive a phone call from you to notify me of this like we discussed and like it was stated in the notice that I gave you on [day of the week] I am assuming that you are not coming today. It's ok that you are not coming because I have another cancellation today so I went ahead and made plans to help out my parents since I will have no children scheduled to day until [when the next child will arrive]. Please let me know next time in advance when you will not be coming so that I don't wait for you to arrive .... Oh, you are just running late? Well since you didn't call me like my policies say to and like we discussed I'm already heading out the door and just wanted to call you to remind you of the policies before I headed out...." etc.

So far what you are doing now is not really an inconvenience for them so it's not a big issue for them. If they are just running late and didn't call try closing (or telling them that you are closing) which will create an issue and an inconvenience for them. Whether or not you decide to actually close or not is up to you. Be prepared for them to call your bluff or for them to decide to find child care elsewhere however.
I just went through this with one of the mom's who didn't show or call a couple weeks ago. They missed 3 out of 5 days in less than 2 weeks. I had seriously thought they went someplace else as dcb had mentioned he was going to the name of another daycare center close by. So after the second day of no show/no call, I didn't have any other kids and guess who showed up? Guess who didn't answer the door!!!

And this is a subsidy paid client, who I just today received a notice from the state that they are cutting the amount they pay from 95% down to 80%. I accepted the 95% in full because it was the same as what I charge for full time...but 80% is a bit too low for me to have this child 50 hours per week.
Reply With Quote
Reply

Tags
parents - inconsiderate

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Stuck in a Rutt..Sick Policy vs Loosing Income Sprouts Daycare Center and Family Home Forum 40 08-10-2014 07:47 PM
Just For Fun: (Rant) Parents Posting Children's Tantrums (And 1 Funny Video) Starburst Daycare Center and Family Home Forum 25 03-19-2013 04:08 PM
Advice needed. Sick kids, parents not being honest Unregistered Daycare Center and Family Home Forum 3 03-01-2013 02:19 PM
Totally Sick Of Parents! melissa ann Daycare Center and Family Home Forum 3 01-12-2011 10:35 AM
Sick Child professionalmom Daycare Center and Family Home Forum 5 06-21-2010 01:42 PM


All times are GMT -7. The time now is 12:53 AM.



Daycare.com         Find A Daycare         List Your Daycare         Toys & Products                 About Us

Daycare.com
Please read our Disclaimer before continuing.

Topics pertain mainly to the following States:

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming