Daycare.com Forum

Go Back   Daycare.com Forum > Main Category > Daycare Center and Family Home Forum

Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here.

Reply
 
Thread Tools Display Modes
  #1  
Old 05-16-2017, 04:39 PM
Pandaluver21's Avatar
Pandaluver21 Pandaluver21 is offline
Lover of all things B&W
 
Join Date: Sep 2016
Location: Colorado
Posts: 87
Question FAQ Section

I am setting up a FAQ section for our website, but would love some more ideas!

What are some questions parents have asked you during interviews?

Feel free to share ridiculous ones as well as normal ones lol
Reply With Quote
  #2  
Old 05-16-2017, 05:14 PM
Mike's Avatar
Mike Mike is online now
going into a new business
 
Join Date: Jan 2014
Location: Canada
Posts: 1,578
Default

I'm watching this thread. Working on my website now and also doing an FAQ page.
__________________
Children are little angels, even when they are little devils.
They are also our future.
Reply With Quote
  #3  
Old 05-16-2017, 05:17 PM
Annalee's Avatar
Annalee Annalee is offline
Daycare.com Member
 
Join Date: Jul 2012
Posts: 3,471
Default

What if we can't pay?

What if I want to go by the tanning bed before pickup and I am late?

I know you said you were off this day but can I bring my child anyway?

Reply With Quote
  #4  
Old 05-16-2017, 06:12 PM
LysesKids's Avatar
LysesKids LysesKids is online now
Daycare.com Member
 
Join Date: May 2014
Location: Tennessee
Posts: 2,040
Default

Quote:
Originally Posted by Annalee View Post
What if we can't pay?

What if I want to go by the tanning bed before pickup and I am late?

I know you said you were off this day but can I bring my child anyway?

Better yet,
Why can't I bring little bit with a temp of 101.5?
Why don't you take state Subsidy?
Why don't you keep the children past a certain age?
And yes all answered on my FAQs along with what if we don't pay & what if I pick up late and I know you are off but...
Reply With Quote
  #5  
Old 05-16-2017, 07:51 PM
Max's Avatar
Max Max is online now
Daycare.com Member
 
Join Date: Oct 2016
Location: MN
Posts: 335
Default

I can't speak as to what parents ask during interviews but I just worked on this section for my website last week and this is what I came up with:

Do you offer sibling discounts?
Are you on the Food Program?
Do you offer an organic or gluten free menu? What type of food do you serve?
Do you have pets in your home? Are they separated from the daycare?
Do you offer BLW (Baby Led Weaning)?
Are you accepting part time children?
Do you cut grapes?
Do you have a pool?
How are you ‘green’?
Do you accept cloth diapers?
Are your hours flexible?
Do you take field trips?
Do you transport children?
Do you allow parents to visit?
Do you offer a preschool program/curriculum?
How many children are you licensed for?
How big of a program will you run?
But how do you watch all those children?
Do you use screens in your program? If so, how often?
How much time off do you take? How often should I expect daycare to be closed?
Reply With Quote
  #6  
Old 05-16-2017, 08:48 PM
CityGarden's Avatar
CityGarden CityGarden is online now
Daycare.com Member
 
Join Date: Mar 2016
Location: California
Posts: 976
Default

Some to consider:

What immunizations are the children required to have?

How do I enroll my child or schedule a tour?

What are the hours of operation? Do you offer after care?

What is your child/teacher ratio?

Does my child have to be potty trained?

What is the educational background of the provider?

Are all staff CPR trained?

How do parents receive information?

Do you offer field trips?

What are your policies on discipline?

How do you handle separation?

Do you provide the snack at the school?

What do I pack my child for lunch?
Reply With Quote
  #7  
Old 05-17-2017, 02:10 AM
Josiegirl's Avatar
Josiegirl Josiegirl is online now
Daycare.com Member
 
Join Date: Jun 2013
Location: Right here
Posts: 6,668
Default

Why do I have to pay even when you're closed?
Reply With Quote
  #8  
Old 05-17-2017, 02:58 AM
Pepperth's Avatar
Pepperth Pepperth is online now
Daycare.com Member
 
Join Date: Aug 2014
Location: USA
Posts: 538
Default

Quote:
Originally Posted by Josiegirl View Post
Why do I have to pay even when you're closed?
This.
Reply With Quote
  #9  
Old 05-17-2017, 06:12 AM
Blackcat31's Avatar
Blackcat31 Blackcat31 is offline
 
Join Date: Oct 2010
Posts: 23,470
Default

I don't have a FAQ section for general info but I do have one on my Wait list page. It describes how the wait list works and addresses common FAQ's about wait lists. (big shout out to Amy's Kids! )

I think most of the suggestions everyone listed in previous posts is info that pretty much makes up my website in general so all the answers to those questions are answered within my site already.

For example, someone mentioned questions about food and what types of foods you offer etc and I have a whole page about meals and snacks on my site. Some one mentioned cloth diapers or having to pay when absent....I have an entire page/section devoted to care of infants, services I offer and payments (how they're set up, collected and enforced) so maybe I'm missing something but I don't see a need for a FAQ's section.

I think if I had one, most prospective clients would go straight to the FAQ section and just read that and not even bother with the rest of my site. I guess I see a FAQ section sort of like Cliff Notes.
Reply With Quote
  #10  
Old 05-17-2017, 09:13 AM
Leigh's Avatar
Leigh Leigh is online now
Daycare.com Member
 
Join Date: Apr 2013
Posts: 3,360
Default

I didn't read the other responses, but the most asked here are "why do we have to pay when he/she isn't there?", questions about my potty training philosophy, questions about my environment/schedule (play based-some parents tend to expect me to teach 4th grade).
Reply With Quote
  #11  
Old 05-17-2017, 11:27 AM
MarinaVanessa's Avatar
MarinaVanessa MarinaVanessa is online now
Family Childcare Home
 
Join Date: Jan 2010
Location: Ventura County, CA
Posts: 6,762
Default

I have a pretty extensive FAQ page with the following:

General Business Information
What are your business hours?
What type of program do you provide?
What age ranges do you accept?
Do I need to sign a contract?
What if I have a difficult schedule or my original needs
change?
What if my child has special needs?
Are you licensed?

Daily Routine & Schedule
When can I drop my child off?
When can I pick up my child?
Do you use vehicle transportation?
Do you provide meals?
Is there a nap-time?

Environment
What materials are available for my child?
Where do the children sleep?
Where do the children eat?

Communication
I'm not a client yet, can I visit without an appointment or arrive earlier or later than my appointment time?
I am a client, can I arrive and enter the daycare unannounced?
How will I know if my child did well during the day?

Illness & Safety
Is there an emergency plan in place?
What is the illness policy?
What if my child gets sick while at daycare?
How do you handle falls and small injuries?
What is your policy on immunizations?
What is your discipline policy?

Provider Training & Experience
How long has your daycare home been licensed?
Does the child care provider have training in childhood development?
Is the child care provider trained in CPR & First Aid?
Is the child care provider background checked?

Enrollment & Fees
How do I register my child?
What are your daycare rates?

You can check them out here http://myhelpinghandschildcare.webs.com/apps/faq/
__________________
Daycare Ninja, CA
Helping Hands Childcare
Reply With Quote
  #12  
Old 05-17-2017, 11:34 AM
CityGarden's Avatar
CityGarden CityGarden is online now
Daycare.com Member
 
Join Date: Mar 2016
Location: California
Posts: 976
Default

Quote:
Originally Posted by Blackcat31 View Post
I think if I had one, most prospective clients would go straight to the FAQ section and just read that and not even bother with the rest of my site. I guess I see a FAQ section sort of like Cliff Notes.
This is so true I can see which pages get the most views on my site and Tuition/Enrollment is always first then FAQ is second.

Initially I had it all woven in but got tired to the same questions.
Reply With Quote
  #13  
Old 05-17-2017, 11:59 AM
MarinaVanessa's Avatar
MarinaVanessa MarinaVanessa is online now
Family Childcare Home
 
Join Date: Jan 2010
Location: Ventura County, CA
Posts: 6,762
Default

Yes BC that's true. I write in questions that I feel are important as well as those that people ask me. I'm thinking about revamping my FAQ and just having questions about payment, illness, absences and other "issues" that come up.
__________________
Daycare Ninja, CA
Helping Hands Childcare
Reply With Quote
  #14  
Old 05-17-2017, 12:10 PM
AmyKidsCo's Avatar
AmyKidsCo AmyKidsCo is offline
Daycare.com Member
 
Join Date: Mar 2013
Location: Wisconsin
Posts: 3,160
Default

Quote:
Originally Posted by Josiegirl View Post
Why do I have to pay even when you're closed?
Quote:
Originally Posted by Josiegirl View Post
Why do I have to pay even when you're closed?
And:
I'm a teacher, do we have to pay to keep our spot over the summer?
We're taking a week of vacation next month, do we still have to pay?
Can you hold this check until next week?
Can I drop off early (before open hours)
I've got a new job and need to pick up an hour later than before (after closed hours), that won't be a problem, will it?
Do you take PT? I work a rotating schedule and only need 3 days a week but the days will vary.

Quote:
Originally Posted by Blackcat31 View Post
I don't have a FAQ section for general info but I do have one on my Wait list page. It describes how the wait list works and addresses common FAQ's about wait lists. (big shout out to Amy's Kids! )

I think most of the suggestions everyone listed in previous posts is info that pretty much makes up my website in general so all the answers to those questions are answered within my site already.

For example, someone mentioned questions about food and what types of foods you offer etc and I have a whole page about meals and snacks on my site. Some one mentioned cloth diapers or having to pay when absent....I have an entire page/section devoted to care of infants, services I offer and payments (how they're set up, collected and enforced) so maybe I'm missing something but I don't see a need for a FAQ's section.

I think if I had one, most prospective clients would go straight to the FAQ section and just read that and not even bother with the rest of my site. I guess I see a FAQ section sort of like Cliff Notes.
Thanks BC, that means a lot coming from you.

ITA, I've got most of the info parents want to know on my website. The most FAQ I get is about payment when I'm closed or when the child is absent, and PT schedules where they want to reserve a full week but just pay for the days they use.
Reply With Quote
  #15  
Old 05-20-2017, 08:23 PM
Pandaluver21's Avatar
Pandaluver21 Pandaluver21 is offline
Lover of all things B&W
 
Join Date: Sep 2016
Location: Colorado
Posts: 87
Default

Quote:
Originally Posted by Blackcat31 View Post
I think if I had one, most prospective clients would go straight to the FAQ section and just read that and not even bother with the rest of my site. I guess I see a FAQ section sort of like Cliff Notes.

I've never had a FAQ section before, but did put a list together of questions that parents usually ask at interviews. It helps when parents come and everything they were planning on asking, they forgot by the time they get here :P I'm hoping the FAQ help the flow of my site, not hinder it. I guess we'll see how it goes!
Reply With Quote
  #16  
Old 05-21-2017, 05:30 AM
CeridwenLynne's Avatar
CeridwenLynne CeridwenLynne is offline
Daycare.com Member
 
Join Date: Feb 2017
Location: USA
Posts: 53
Default

What about children who don't nap? Do you allow them? Do you provide alternative quiet activities at nap time?
Reply With Quote
  #17  
Old 05-21-2017, 09:30 PM
Max's Avatar
Max Max is online now
Daycare.com Member
 
Join Date: Oct 2016
Location: MN
Posts: 335
Default

Maybe a good 'balance' to having a FAQ section without parents skipping all the details is to link out that section in the answer... For example:

Do you transport children?
Only in rare circumstances. Please see my Transportation Policy for more info.
Reply With Quote
  #18  
Old 05-22-2017, 05:52 AM
Mike's Avatar
Mike Mike is online now
going into a new business
 
Join Date: Jan 2014
Location: Canada
Posts: 1,578
Default

Quote:
Originally Posted by Max View Post
Maybe a good 'balance' to having a FAQ section without parents skipping all the details is to link out that section in the answer... For example:

Do you transport children?
Only in rare circumstances. Please see my Transportation Policy for more info.
That's a very good idea.
__________________
Children are little angels, even when they are little devils.
They are also our future.
Reply With Quote
  #19  
Old 05-22-2017, 06:53 AM
Blackcat31's Avatar
Blackcat31 Blackcat31 is offline
 
Join Date: Oct 2010
Posts: 23,470
Default

Quote:
Originally Posted by Max View Post
Maybe a good 'balance' to having a FAQ section without parents skipping all the details is to link out that section in the answer... For example:

Do you transport children?
Only in rare circumstances. Please see my Transportation Policy for more info.
Yes! I think that is a great idea!

It leads parents to the areas/sections of your handbook and/or your policies you WANT them to read about!
Reply With Quote
  #20  
Old 05-22-2017, 08:32 PM
Pandaluver21's Avatar
Pandaluver21 Pandaluver21 is offline
Lover of all things B&W
 
Join Date: Sep 2016
Location: Colorado
Posts: 87
Default

Quote:
Originally Posted by Max View Post
Maybe a good 'balance' to having a FAQ section without parents skipping all the details is to link out that section in the answer... For example:

Do you transport children?
Only in rare circumstances. Please see my Transportation Policy for more info.
That's exactly what I had decided to do!
I was putting thing together and just kept thinking "But it already has this answer on my suchandsuch page!" so I just stared linking it :P

Unfortunately, after doing about 10 questions, my computer restarted and I lost it all
Reply With Quote
  #21  
Old 05-22-2017, 08:49 PM
Pandaluver21's Avatar
Pandaluver21 Pandaluver21 is offline
Lover of all things B&W
 
Join Date: Sep 2016
Location: Colorado
Posts: 87
Default

Quote:
Originally Posted by Max View Post
Maybe a good 'balance' to having a FAQ section without parents skipping all the details is to link out that section in the answer... For example:

Do you transport children?
Only in rare circumstances. Please see my Transportation Policy for more info.
That's exactly what I had decided to do!
I was putting thing together and just kept thinking "But it already has this answer on my suchandsuch page!" so I just stared linking it :P

Unfortunately, after doing about 10 questions, my computer restarted and I lost it all
Reply With Quote
Reply

Tags
faq, handbook, website

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Can I Please Have Some Advice on a Section in My Newsletter? melilley Daycare Center and Family Home Forum 4 11-18-2013 03:21 PM
Nap Time Section In Contract CrackerJacks Daycare Center and Family Home Forum 3 02-28-2013 12:43 PM
What Happened To The Chat Section? Country Kids Daycare Center and Family Home Forum 5 09-10-2012 03:47 PM
Michael, Book Review/Club Section? dEHmom Daycare Center and Family Home Forum 16 05-10-2012 09:53 AM


All times are GMT -7. The time now is 11:41 PM.



Daycare.com         Find A Daycare         List Your Daycare         Toys & Products                 About Us

Daycare.com
Please read our Disclaimer before continuing.

Topics pertain mainly to the following States:

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming