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  #1  
Old 11-05-2017, 03:12 PM
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Default Kidkare...Unpaid Invoices....Help

On my and every parent is paid up. On their end some have up to four invoices that are showing as unpaid. I canít do anything about it on my end as far as I know. Everything looks good on my end. Anyone else having the same problem? If no one has a solution I will go ahead and put in about the millionth ticket from me since the invention of KidKare.
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Old 11-05-2017, 06:18 PM
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I don't know how it looks on their end, but I still have 1 invoice still marked as unpaid, but the money is in my bank account.

I wonder if they see 4 invoices on the kid kare website or have they just received 4 email invoices. I had at least 1 parent receive a new bill after already paying last weekend and I also had invoices flip flopping back and forth from paid to unpaid a few times last week, so I have no idea if it automatically sent a new invoice each time it was marked unpaid?
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Old 11-06-2017, 05:29 AM
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Quote:
Originally Posted by Rainbow View Post
I don't know how it looks on their end, but I still have 1 invoice still marked as unpaid, but the money is in my bank account.

I wonder if they see 4 invoices on the kid kare website or have they just received 4 email invoices. I had at least 1 parent receive a new bill after already paying last weekend and I also had invoices flip flopping back and forth from paid to unpaid a few times last week, so I have no idea if it automatically sent a new invoice each time it was marked unpaid?
Itís on the website when they look at it but fine on my side. Think Iíll put in a ticket today. Hope theyíve hired extra ticket people.
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Old 11-06-2017, 05:34 AM
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Mine all still show unpaid, but all payments are in my account. Plus one. Don't know who it is from. My clients are being patient for the time being.
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Old 11-06-2017, 06:17 AM
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Mine all still show unpaid, but all payments are in my account. Plus one. Don't know who it is from. My clients are being patient for the time being.
I went ahead and marked mine as paid....cash. Maybe thatís what caused my problem. Still....this has been such a problem. Iím thinking of checks or cash only.
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Old 11-06-2017, 06:21 AM
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I went ahead and marked mine as paid....cash. Maybe thatís what caused my problem. Still....this has been such a problem. Iím thinking of checks or cash only.
The "blog" (where they delete your questions) says not to enter any data. The facebook page says the same.

They will not answer a direct question. It is absurd.
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Old 11-06-2017, 02:08 PM
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Now everyone has been double invoiced, unpaid, for week of Oct 30. No invoices created today, for this week, so far.
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Old 01-29-2018, 07:40 PM
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I went ahead and marked mine as paid....cash. Maybe thatís what caused my problem. Still....this has been such a problem. Iím thinking of checks or cash only.
How do you mark one from draft to paid? All my parents pay me by check or cash. I set up an invoice just to keep track of their payments, but it always say draft and I don't know what to do to change it to paid.
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Old 01-30-2018, 04:06 AM
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How do you mark one from draft to paid? All my parents pay me by check or cash. I set up an invoice just to keep track of their payments, but it always say draft and I don't know what to do to change it to paid.
Click the date to open the invoice, click the red dollar sign on the invoice and select "cash" or "check".
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