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  #1  
Old 11-10-2018, 01:48 PM
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Default Family Wanting Lengthy, Unpaid Absence

A current family wants to "pull" their child for the entire month of December and return sometime (they don't know when) in January. They will not pay during this absence and they may or may not even return. Not sure.

I do NOT feel comfortable keeping a contract open/valid while a family is not paying or attending my daycare for that length of time. Does their proposal automatically terminate their contract since they will cease, for 1 month, paying what the contract says they owe? I don't have any specific language in my policies saying that I will terminate a contract under circumstances like this one. But I do say that "the provider reserves the right to terminate this contract at will."

How would you handle this situation? And what language should I add to my policies and/or contracts to cover lengthy, unpaid absences on the clients part?
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Old 11-10-2018, 02:39 PM
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I’d tell them to guarantee their spot upon return, they’d have to pay. If they choose not to pay, they’d take a chance on not having a spot to return to. And I’d fill the spot!
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Old 11-10-2018, 03:01 PM
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Originally Posted by Rockgirl View Post
I’d tell them to guarantee their spot upon return, they’d have to pay. If they choose not to pay, they’d take a chance on not having a spot to return to. And I’d fill the spot!
Would you charge them another enrollment fee? (Mine is $60). For leaving the program and then re-enrolling?
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Old 11-10-2018, 03:09 PM
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Iwould do the same thing.They pay for the spot to keep it.Otherwise this is their 2 week notice.I would fill the spot if I could .If they take the chance you will not be able to fill and want to restart I would adjust their tuition.I would take the 6 weeks x what they pay now ex-they pay 200 now x 6=1200.Divide 1200 by 48=25.Then I would add the 25.00 week to their tuition to restart.This will cover the month of December next year if they choose to do it again .If not then you will make up some of the money you loose.I would not tell them that I would just say 2019 is new tuition and new policies.
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Old 11-10-2018, 03:19 PM
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I would let them know that withdrawal for any length of time without payment is considered termination. You do not have any obligsgion to hold a spot for them, this is YOUR income! If they wanted to keep the spot they pay unless it was prearranged which it was not.

If they signed back up sometime in January and the spot was open I would not charge an enrolment fee personally since they were already clients.

They are doing what they need to do and you should do the same. Personally I would fill the spot and would not allow them back.
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Old 11-10-2018, 04:01 PM
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Quote:
Originally Posted by Ariana View Post
I would let them know that withdrawal for any length of time without payment is considered termination. You do not have any obligsgion to hold a spot for them, this is YOUR income! If they wanted to keep the spot they pay unless it was prearranged which it was not.

If they signed back up sometime in January and the spot was open I would not charge an enrolment fee personally since they were already clients.

They are doing what they need to do and you should do the same. Personally I would fill the spot and would not allow them back.
I agree except if they do re-enroll, I would charge them the enrollment fee. They're choosing to leave(basically that's what they're doing) and might not even return.
I'd also fill the spot if you can.
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Old 11-10-2018, 06:03 PM
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I would just tell them that without payment, the contract will be terminated. If they choose to come back, they will owe the enrollment fee, plus a higher rate(yearly rate increase for new families), and it will be dependent on if you have a spot available at that point. They will be starting over as new clients and again, only if you have a spot and want to re-enroll. It's a gamble on their part, but I would be very clear that the current contract ends with the last payment.
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Old 11-11-2018, 11:22 AM
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I have a paragraph in my handbook that states parents who need extended time off from day care (for pregnancy, teacher summers off, travel...) either need to pay me to hold their spot or I will have to work to fill the spot with another child. If there is an opening when they need day care again, they're welcome back (assuming they've followed my polices) but there is no guarantee there will be opening. I don't charge enrollment fees but if I did and I had included that in my handbook, I would charge them again.
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Old 11-11-2018, 11:47 AM
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Quote:
Originally Posted by ardeur View Post
Would you charge them another enrollment fee? (Mine is $60). For leaving the program and then re-enrolling?
Depends, what is the enrollment fee actually for?
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  #10  
Old 11-11-2018, 04:43 PM
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I don’t save space without regular weekly payment.
No discounts
If they withdraw I wouldn’t take them back
They’re going to great lengths to screw you out of income
That’s really disrespectful
I value my worth even when clients don’t.
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  #11  
Old 11-11-2018, 04:46 PM
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My handbook says “rates are based on enrollment not on attendance or time used”

Your mortgage company doesn’t discount your payment when you go on vacation and they don’t sublet
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Old 11-11-2018, 05:08 PM
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Quote:
Originally Posted by Blackcat31 View Post
I don’t save space without regular weekly payment.
No discounts
If they withdraw I wouldn’t take them back
They’re going to great lengths to screw you out of income
That’s really disrespectful
I value my worth even when clients don’t.
Agree.

They would need to follow my policy on how to terminate the contract or lose their initial enrollment fee.
I would not take them back.

Nothing irks me more than those families who leave during the holidays to avoid paying vacation days/holidays or just plain avoid paying while they have off. So disrespectful.
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Old 11-11-2018, 06:02 PM
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I have taken "clients" back twice and both times it ended bad....learned my lesson on that!
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Old 11-12-2018, 04:30 AM
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Like the others said- if they want to secure the spot they can pay for it. I had a "reserve rate" of 1/2 fee but dumped it in my last contract. I could see helping someone in a real emergency, but not just because they want to save some $.

If they pull do not let them back in. It usually doesn't end well.
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  #15  
Old 11-12-2018, 07:59 AM
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I'd tell them they don't have to attend, by tuition is still due. If they pull, I'd replace and never look back.

I do not re-enroll other than extreme/medical circumstance.
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  #16  
Old 11-13-2018, 10:16 AM
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Quote:
Originally Posted by Blackcat31 View Post
I don’t save space without regular weekly payment.
No discounts
If they withdraw I wouldn’t take them back
They’re going to great lengths to screw you out of income
That’s really disrespectful
I value my worth even when clients don’t.
Absolutely this. They're telling you that they want YOU to pay for their kids' absence because they don't feel that you are worth enough for them to pay you to keep the spots open.
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  #17  
Old 11-13-2018, 01:17 PM
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I'd re-enroll if I have space, at my new higher rate with a new enrollment fee.
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  #18  
Old 11-13-2018, 01:21 PM
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Oh, and my new higher enrollment rate would be my yearly rate, divided by 11 months in case they want to take a month off again.
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  #19  
Old 11-13-2018, 02:35 PM
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Quote:
Originally Posted by Grey View Post
Depends, what is the enrollment fee actually for?
1. It primarily lets me know who is serious about enrolling, and who isn't. Like earnest money, but I don't refund it.
2. It's to cover my time talking with the parents over text, phone, during the interview, and enrolling child in the food program.
3. It covers the enrollment packet and registration documents I print out.
4. It off-sets those start-up expenses for each child: mat, blanket, fitted sheet, pillow, cups, plates, utensils, etc.
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Old 11-13-2018, 03:20 PM
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agree.. I've had teachers who dont need me during summer break pay anyway they are paying for the spot. They want a guarantee .. pay !
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  #21  
Old 11-14-2018, 08:24 AM
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At our center, our policies specifically state that if tuition is not paid by the 8th of each month, attendance is not allowed until payment is made. When someone asks for an extended absence, we just tell them that to guarantee they have a spot to return to, they have to pay.
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  #22  
Old 11-14-2018, 09:01 PM
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Our country club does something that might appeal to you. Anyone who leaves cannot re-enroll for 1 full calendar year unless they pay all the back dues for the months they were not dues paying members. People would leave in September then not pay dues all winter. They would re-enroll in May. The pool is open May-September. Now, in order to re-join in May, you owe the missed dues (October-April) upon re-joining.

So if they quit in December and 1/2 of January, I would charge an amount equal to those dates of care upon re-enrollment.
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  #23  
Old 11-14-2018, 10:10 PM
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Quote:
Originally Posted by ardeur View Post
1. It primarily lets me know who is serious about enrolling, and who isn't. Like earnest money, but I don't refund it.
2. It's to cover my time talking with the parents over text, phone, during the interview, and enrolling child in the food program.
3. It covers the enrollment packet and registration documents I print out.
4. It off-sets those start-up expenses for each child: mat, blanket, fitted sheet, pillow, cups, plates, utensils, etc.
That's fair. After a month they are basically starting over so I would. Reading back I see it's over a month, since they "don't know when" they will be back.
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  #24  
Old 11-16-2018, 07:05 PM
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I put my rates up regularly...but only for incoming clients.

I do a "same price for life" with my clients as long as they follow policy and their account is current, their rate will never increase.

Recently a teacher couple thought about pulling over the summer and taking their chances that I had a slot for the fall.

Once I reminded them that even IF I had a place (not likely) that they would be coming back under a new contract at the newest rates and owe me $20 more per week than they are now.

They stayed!
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